Sharmaine Zreika

· Managing the recruitment and selection process

· Develop and monitor employment contracts and terminations

· Provide support and guidance to the senior management on an international basis

· Maintains knowledge of trends, best practices, regulatory changes and new technologies in human resources, talent management and employment law

· Developing and implementing HR strategies and initiative aligned with the overall business strategy

· Conducting PowerPoints, spreadsheets and word documents to provide senior management an overview of overall performance of clients

· Monitoring client expenditures against DXC’s budgeting plans

• Analyzing and evaluating financial reports and claims
• Financial recording and reconciliation
• Streamlined Insurance processes and introduced new methods to enhance innovated systems including automation
• Monitoring payments in systems i90 and Fineos, balancing accounts if duplicate payments occur
• Managed training programs designed to improve customer service skills among staff members
• Prepared detailed written reports articulating and detailing specific facts based on eyewitness accounts
• Drafted incident reports and submitted to appropriate personnel
• Developed and implemented policies and procedures to ensure compliance with government regulations

• Provided coaching and feedback on employee performance, encouraging professional development
• Monitored daily workflow to ensure adherence to established policies and procedures
• Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions
• Identifying and forecasting areas of improvement as well as future needs of the business
• Maintained a positive work environment that promoted collaboration between team members
• Resolved customer complaints in an effective manner while maintaining a high level of customer service