SHARMANI McCALLUM
Annerley,QLD
Overview
22
22
years of professional experience
Work History
Team Leader Manager
EACH
Wynnum, QLD
05.2023 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Wellbeing and Lifestyle Coordinator
Nazareth Care
06.2021 - 05.2023
- Provide leisure and recreation activities that enhance the wellbeing of residents, complete assessments, involve residents and families in program planning, coordinate activities for people with complex needs, assist with strategies for dementia care, support independence and safety, participate in quality system implementation, exhibit teamwork, provide emotional support and counseling, manage time effectively, maintain communication with staff and residents, facilitate community participation, provide leadership and direction, participate in performance reviews.
Lifestyle Coordinator
BaptistCare George Forbes House
10.2019 - 06.2021
- Provide leisure and recreation activities, complete assessments, involve residents and families in program planning, coordinate activities for people with complex needs, assist with strategies for dementia care, support independence and safety, participate in quality system implementation, exhibit teamwork, provide emotional support and counseling, manage time effectively, maintain communication with staff and residents, facilitate community participation.
Activities Officer
Goodwin RCC
04.2018 - 10.2019
- Assist with leisure and lifestyle programs, coordinate recreational activities, ensure accurate lifestyle assessments, maintain documentation, support social connections.
Community Support Worker
Just Better Care
06.2013 - 07.2018
- Assist with self-medication, implement care programs, provide in-home support, deliver activities, assist with daily living tasks, provide companionship and support, implement strategies for managing dementia problems.
Team Leader
Customs & Border Protection U.S Embassy
Kuala Lumpur, Malaysia
06.2005 - 05.2011
- Conduct inquiries, assist with office operations, provide advice on documents, manage office files, create procurement orders, make travel arrangements, make training arrangements, monitor expenditures, generate budget reports.
Personal Assistant to Managing Director
Master Class Management
06.2002 - 05.2005
- Provide follow-up assignments, prepare documents, make travel arrangements, maintain filing systems, handle clerical duties, assist in recruitment and employment, keep management informed, maintain customer records, assist in property management, handle purchase orders and invoices.
Education
Diploma in Management
Management Institute of Australia
05.2015
Diploma in Enrolled Nursing (EEN)
Wetherill Park Tafe
12.2014
Certificate III in Health Services
Castle Hill Tafe
12.2012
SPM (High School)
Sek Men Selayang Bharu 1
11.1998
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
- Adobe PhotoShop
- Adobe Illustrator
- Adobe Indesign
- MAC
- Carelink
- Accounting Software
References
- Amita Ruwali, Care Team Manager, BaptistCare George Forbes House, 0424 451 899
- Hazel Ragunjan, Clinical Care Manager, RSL Mona Tait Gardens, 0416 671 984
Timeline
Team Leader Manager
EACH
05.2023 - Current
Wellbeing and Lifestyle Coordinator
Nazareth Care
06.2021 - 05.2023
Lifestyle Coordinator
BaptistCare George Forbes House
10.2019 - 06.2021
Activities Officer
Goodwin RCC
04.2018 - 10.2019
Community Support Worker
Just Better Care
06.2013 - 07.2018
Team Leader
Customs & Border Protection U.S Embassy
06.2005 - 05.2011
Personal Assistant to Managing Director
Master Class Management
06.2002 - 05.2005
Diploma in Management
Management Institute of Australia
Diploma in Enrolled Nursing (EEN)
Wetherill Park Tafe
Certificate III in Health Services
Castle Hill Tafe
SPM (High School)
Sek Men Selayang Bharu 1