Abdirizak Mohammed Ali
Acacia Ridge,QLD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service
Woolworths Supermarket
11.2018 - 09.2023
- Assisted customers by answering questions and responding to inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Managed over 50 customer calls per day
Volunteer Services Officer
School
03.2020 - 08.2022
- Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
- Attended community functions to promote awareness of organization and goals,recruit volunteers and expand network of donors and volunteers.
- Created contacts with community organizations to obtain commitments to support volunteer program through contributions and volunteer hours.
- Met with staff and department managers to maintain currency on volunteer opportunities within each department.
Education
High School Diploma -
Sunnybank State High School
Sunnybank, QLD11.2021
Skills
- Ability to Work under Pressure
- Accuracy
Interpersonal Skills:
- Communication Skills
- Good Team Player
- Organizational Skills
Timeline
Volunteer Services Officer
School
03.2020 - 08.2022
Customer Service
Woolworths Supermarket
11.2018 - 09.2023
High School Diploma -
Sunnybank State High School
Leadership Roles
Australian International Islamic College Durack QLD: 2017- 2019
Community service:
- Start a school recycling program
- Lead a peer study group
- Organise school events such as (Eid events)
- Tutor younger students
- Join student council
Brisbane Somalian UFC Acacia Ridge QLD : 2019-2020
Assistant Coach for junior players:
- Develop training plans
- Guide players in techniques
- foster team spirit
- organise game and tournaments
- Mentor individual players
Interests/Hobbies
• Played basketball and soccer since the age of eight.
• Keen spectator of soccer and Basketball
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