Summary
Work History
Education
Skills
Timeline
Work Availability
Generic

Sharmayne Brown

Laidley,QLD

Summary

Dynamic professional with experience at Daygold, skilled in console operations and customer service. Proven ability to enhance workflow efficiency and maintain safety standards. Strong communicator and team collaborator, adept at multitasking and problem-solving. Recognized for attention to detail and reliability, contributing to a 20% improvement in operational efficiency.

Work History

Console Operator

Daygold
  • Operated console systems for monitoring production processes and ensuring operational efficiency.
  • Conducted routine checks on equipment to maintain safety standards and prevent downtime.
  • Collaborated with team members to troubleshoot system issues and enhance workflow efficiency.
  • Documented operational data accurately, contributing to improved reporting and decision-making processes.
  • Assisted in training new operators on console procedures and safety protocols for optimal performance.
  • Led shift handover meetings, ensuring clear communication of operational status and challenges among team members.
  • Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
  • Maintained a safe working environment by adhering to established health and safety protocols during console operations.
  • Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
  • Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
  • Acted as a reliable point of contact for external partners, addressing queries and providing information on console operations as needed.
  • Maintained detailed documentation of all console-related activities, ensuring accurate record-keeping and facilitating efficient knowledge transfer among team members.
  • Reacted calmly during times of highly stressed or emergency situations.
  • Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.

Barista

Shell Gas Station
  • Prepared and served high-quality coffee beverages to customers, ensuring consistency in taste and presentation.
  • Operated espresso machines and grinders, maintaining cleanliness and functionality for optimal performance.
  • Assisted customers with menu selections, providing recommendations based on preferences and dietary restrictions.
  • Managed cash register operations, accurately processing transactions while maintaining a balanced till at shift end.
  • Collaborated with team members to streamline workflow during peak hours, improving overall efficiency in service delivery.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Retail Sales Associate

Pinnacle People
2025 - 2025
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained clean and organized sales floor to ensure safety and accessibility for customers.
  • Processed transactions accurately using point-of-sale systems, minimizing checkout wait times.
  • Collaborated with team members to restock merchandise, ensuring optimal inventory levels on the sales floor.
  • Implemented effective visual merchandising strategies to attract customer attention and promote sales initiatives.
  • Monitored stock levels regularly, identifying trends to recommend reorders and optimize inventory management processes.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Cleaner

Pinnacle People
2025 - 2025
  • Maintained cleanliness and order in assigned areas to ensure safe environments.
  • Operated cleaning equipment effectively, adhering to safety protocols and procedures.
  • Assisted in inventory management of cleaning supplies and materials for operational efficiency.
  • Collaborated with team members to complete tasks within designated timeframes consistently.
  • Conducted thorough inspections of facilities to identify maintenance needs and report issues promptly.
  • Implemented best practices for waste disposal, promoting sustainability in workplace operations.
  • Developed efficient cleaning schedules that optimized workflow and improved service delivery quality.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Emptied trashcans and transported waste to collection areas.

Kitchen Hand

Daygold
2024 - 2025
  • Assisted in food preparation and kitchen organization, ensuring compliance with health and safety standards.
  • Managed inventory of kitchen supplies, minimizing waste through efficient stock rotation practices.
  • Operated dishwashing equipment, maintaining cleanliness and sanitation of kitchen utensils and dining ware.
  • Supported chefs by assembling ingredients for meal prep, enhancing workflow during peak hours.
  • Collaborated with team members to streamline kitchen operations, contributing to improved service delivery.
  • Maintained cleanliness of workstations and common areas, fostering a hygienic environment for food preparation.
  • Implemented effective cleaning procedures that reduced downtime between meal services, improving overall efficiency.
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Followed recipes and chef instructions to prepare food correctly.
  • Transported food items from storage areas to kitchen for prepping.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.

Brand Ambassador

D2C
2014 - 2016
  • Engaged with customers to promote brand awareness and drive product sales.
  • Assisted in executing marketing campaigns and events to enhance customer outreach.
  • Provided product demonstrations, highlighting features and benefits to potential buyers.
  • Gathered customer feedback to inform future marketing strategies and product development.
  • Collaborated with team members to ensure seamless execution of promotional activities.
  • Maintained up-to-date knowledge of industry trends and competitor offerings for informed discussions.
  • Supported inventory management by tracking stock levels and reporting discrepancies.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.

Education

White Card
Gatton, QLD
2023

Barista

Australian Accredited Courses
Gatton, QLD
2023

Cert 11 Retail

Australian Retail Association
Ipswich, QLD
2021

Cert 111 Process Manufacturing
Acacia Ridge, QLD
2017

Skills

  • Food hygiene
  • Cleaning
  • POS server
  • CCTV camera monitoring
  • Open and closing of store/facilities
  • Customer service
  • Safety planning
  • Money handling
  • Fire alarm monitoring
  • Conflict resolution tactics
  • Communication
  • Take direction
  • Decision-making
  • Multitasking and organization
  • Team collaboration
  • Data entry
  • Time management
  • Flexible schedule
  • Attention to detail
  • Honest
  • Reliable
  • Enthusiastic
  • Optimistic

Timeline

Console Operator

Daygold

Barista

Shell Gas Station

Retail Sales Associate

Pinnacle People
2025 - 2025

Cleaner

Pinnacle People
2025 - 2025

Kitchen Hand

Daygold
2024 - 2025

Brand Ambassador

D2C
2014 - 2016

White Card

Barista

Australian Accredited Courses

Cert 11 Retail

Australian Retail Association

Cert 111 Process Manufacturing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Sharmayne Brown