sharmeeka aitchison
Karratha,WA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Muzz Buzz and Macdonalds. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Skilled in cash handling and maintaining high standards of food safety, while fostering teamwork to achieve operational excellence.
Overview
4
4
years of professional experience
Work History
Crew Member
Muzz Buzz
Geraldton, WA
04.2025 - 08.2025
- Assisted customers with inquiries and provided information on menu items.
- Prepared food items according to safety and quality standards.
- Maintained cleanliness and organization of work areas to enhance efficiency.
- Trained new team members on operational procedures and customer service skills.
- Collaborated with colleagues to ensure timely order completion during peak hours.
- Resolved customer complaints effectively to ensure satisfaction.
- Adapted to fast-paced environment and managed stress effectively.
- Implemented suggestions to improve workflow and service speed.
Crew Member
Macdonalds
06.2023 - 09.2023
- Assisted with food preparation tasks to maintain efficient service flow during peak hours.
- Executed cash handling procedures accurately, ensuring correct transactions and customer satisfaction.
- Maintained cleanliness and organization of workstations to promote food safety and hygiene standards.
- Supported team collaboration by communicating effectively with coworkers during busy shifts.
- Handled customer inquiries and resolved issues promptly to enhance overall dining experience.
- Participated in training new crew members to foster a supportive team atmosphere.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
Front Desk Receptionist
Homehardwaresupply
Karratha, WA
05.2022 - 09.2022
- Managed visitor check-in processes, ensuring accurate registration and adherence to security protocols.
- Provided information and assistance to clients and visitors, enhancing their overall experience.
- Coordinated office supply inventory and ordering, maintaining optimal stock levels for daily operations.
- Operated multi-line phone system, efficiently directing calls to appropriate departments and personnel.
- Maintained accurate records of visitor logs and appointment schedules for organizational efficiency.
- Assisted in resolving customer inquiries and complaints, fostering positive relationships with clients.
- Trained new front desk staff on office procedures and customer service expectations, enhancing team performance.
- Collaborated with team members to enhance front desk operations, contributing to overall office productivity.
- Monitored office equipment and reported maintenance issues, ensuring functionality and minimal downtime.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Crew Member
MacDonalds
Karratha, WA
06.2021 - 10.2021
- Assisted customers with inquiries and provided information on menu items.
- Prepared food items according to safety and quality standards.
- Maintained cleanliness and organization of work areas to enhance efficiency.
- Trained new team members on operational procedures and customer service skills.
- Collaborated with colleagues to ensure timely order completion during peak hours.
- Resolved customer complaints effectively to ensure satisfaction.
- Adapted to fast-paced environment and managed stress effectively.
- Implemented suggestions to improve workflow and service speed.
Education
Karratha Senior High School
09.2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Clear communication
- Problem-solving
- Attention to detail
- Customer engagement
- Taking orders
- Safe food handling
- Integrity and honesty
Timeline
Crew Member
Muzz Buzz
04.2025 - 08.2025
Crew Member
Macdonalds
06.2023 - 09.2023
Front Desk Receptionist
Homehardwaresupply
05.2022 - 09.2022
Crew Member
MacDonalds
06.2021 - 10.2021
Karratha Senior High School