Summary
Overview
Work History
Education
Skills
Certification
Education
Timeline
Generic

Sharmila Muralidharan

IT Asset Officer
Aintree

Summary

Experienced IT Asset Manager with 5 years of hands-on expertise managing the full lifecycle of IT hardware assets in large-scale enterprise environments. Proficient in asset tracking, procurement, deployment, audits, compliance, and disposal utilizing platforms like ServiceNow and Excel-based AMDBs. Demonstrated success in streamlining asset workflows, reducing loss, and ensuring accurate inventory records through consistent audits and strong process controls. Skilled at coordinating with IT, procurement, and finance teams to support onboarding, offboarding, project rollouts, and vendor management while maintaining data integrity, cost-efficiency, and operational continuity.

Overview

2026
2026
years of professional experience
2014
2014
years of post-secondary education
3
3
Certifications

Work History

IT Asset Manager

Avanade
Docklands, Victoria
08.2024 - Current
  • Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
  • Maintain an accurate and up-to-date Hardware Asset Management Database (AMDB) in ServiceNow or equivalent system.
  • Track all IT assets (laptops, desktops, monitors, mobile devices, peripherals) from acquisition to retirement.
  • Coordinate asset procurement, delivery, deployment, return, and disposal with vendors and internal stakeholders.
  • Managed the full lifecycle of IT hardware assets—from procurement, deployment, maintenance, to decommissioning.
  • Maintained accurate asset records in the Asset Management Database (AMDB), ensuring real-time visibility and compliance.
  • Coordinated provisioning of devices for new hires, including configuration, tagging, and delivery.
  • Monitored asset health, initiated warranty claims, and arranged hardware repairs or replacements as needed.
  • Conducted workflow analysis, space design or cost comparison analysis.
  • Performed hardware upgrades, including RAM, SSDs, and graphics cards, to improve system performance.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Participated in IT projects related to desktop support services.
  • Troubleshot and resolved hardware, software, and network issues, reducing downtime.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Provided technical assistance to users in person, via phone or email.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Played an integral role in securing ISO 9001 certification by diligently adhering to strict guidelines and maintaining proper documentation.
  • Managed internal audit schedule to maintain ISO certification requirements while addressing identified non-conformances effectively.

Deployment Project Coordinator

WorkSafe Victoria, Kyndryl Is the MSP
04.2024 - 07.2025
  • Coordinated and executed large-scale rollout of laptops, desktops, and mobile devices across multiple sites.
  • Scheduled and managed device deployment activities, ensuring minimal disruption to end users and business operations.
  • Prepared and configured hardware with standard operating environment (SOE), required applications, and security settings.
  • Provided on-site and remote support during go-live phases to ensure smooth transitions.
  • Maintained accurate records of deployed assets in the Asset Management Database (AMDB).
  • Worked closely with project managers, vendors, and IT teams to meet delivery timelines and resolve escalations.
  • Delivered user training, quick reference guides, and handover documentation to support adoption.
  • Assisted in decommissioning and secure disposal of old equipment in compliance with company policy.f
  • Managed rollbacks when necessary to quickly restore systems to their previous state in case of issues during deployments.
  • Collaborated with cross-functional teams to develop comprehensive deployment plans, ensuring successful project completion.
  • Maintained up-to-date documentation on deployment procedures, contributing to a seamless handoff between team members.
  • Conducted post-deployment reviews to identify areas for improvement and drive ongoing process enhancements.
  • Maintained strong relationships with vendors, collaborating on deployment-related issues and working together to find effective solutions.
  • Implemented centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
  • Streamlined IT support processes, resulting in faster issue resolution times and increased customer satisfaction.
  • Collaborated with outside departments to implement system-wide improvements.
  • Monitored systems in operation and quickly troubleshot errors.
  • Installed and maintained hardware and computer peripherals to store tangible components.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Generated reports to track performance and analyze trends.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Developed and implemented preventive maintenance procedures.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Asset Coordinator

ANZ Banking Group, Kyndryl Is the MSP
Docklands, VIC
02.2022 - 03.2024
  • Enhanced asset tracking accuracy by implementing a robust inventory management system.
  • Managed comprehensive inventory of all IT assets, tracking purchases, deployments, and disposals for accurate record-keeping
  • Identify training needs within the team and provide ongoing coaching and mentoring to enhance technical skills and knowledge
  • Implemented a centralized database for improved accessibility to asset information across departments.
  • Conducted regular audits and reconciliations of IT asset data to identify discrepancies and improve accuracy of inventory records
  • Developed and implemented asset management procedures to optimize utilization and ensure compliance with industry regulations
  • Demonstrated excellent customer service skills in addressing and resolving client concerns and inquiries promptly
  • Managed the full lifecycle of IT hardware assets—from procurement, deployment, maintenance, to decommissioning.
  • Collaborated with IT team to implement new technologies and tools to improve desktop support processes and efficiency
  • Conducted regular system upgrades and patches to enhance security and performance of desktop environments
  • Collaborate with IT teams to escalate and resolve complex technical issues that require additional expertise
  • Provided timely technical assistance to clients via phone, email, or remote support tools for resolving hardware and software issues.
  • Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.

Technical Support Specialist

Coles Group, IMI Solutions Is the Service Provider
1 2020 - 1 2022
  • Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
  • Self-motivated, with a strong sense of personal responsibility.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Served as primary point of contact for all IT-related queries within organization, directing users to appropriate resources when necessary.
  • Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
  • Improved service desk efficiency by streamlining processes and implementing best practices.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
  • Participated in IT projects as needed, providing valuable input from a service desk perspective to ensure seamless integration with existing systems.
  • Resolved common user concerns by utilizing preset issue resolution scripts.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Collaborated with IT teams to resolve complex EPOS issues, ensuring minimal downtime for end-users.
  • Coordinated hardware replacements/upgrades when necessary for end-user devices.
  • Proactively identified recurring issues and worked with relevant departments to implement solutions.
  • Conducted regular reviews of service desk metrics to identify areas for improvement and implement enhancements accordingly.

Education

Bachelor of Science - Mechanical Engineering

Anna University
Chennai
05.2013

Skills

Technical support

Hardware troubleshooting

Software installation

Remote desktop support

System upgrades

Asset management

Technical documentation

Project coordination

Active Directory management

Incident management

Mac OS operating system

Mobile device management

Deployment planning

Security compliance

Statistical analysis

Microsoft Excel

Asset optimization

Property accountability

IT asset management

Policy development and implementation

Vendor relationship management

Software license reconciliation

Software asset documentation

IT service management

Requirements gathering

Problem-solving

Time management

ITIL processes

CMDB management

SLA configuration

ServiceNow development

Certification

Service Desk Essentials, Apple Mac

Education

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Timeline

IT Asset Manager

Avanade
08.2024 - Current

Deployment Project Coordinator

WorkSafe Victoria, Kyndryl Is the MSP
04.2024 - 07.2025

Asset Coordinator

ANZ Banking Group, Kyndryl Is the MSP
02.2022 - 03.2024

Technical Support Specialist

Coles Group, IMI Solutions Is the Service Provider
1 2020 - 1 2022

Bachelor of Science - Mechanical Engineering

Anna University

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Sharmila MuralidharanIT Asset Officer