Sharmila Sathyanarayanan
5 Akram Way Rockbank,VIC
Summary
Enthusiastic Accounts Receivable and Billing Installation Analyst with 3 years of experience in managing accounts receivable for Access Healthcare and Accenture. Adept in using accounting software, telecommunication and providing detailed reports on receivables and collections.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Accounts Receivable Analyst
Access Healthcare
12.2021 - 03.2023
- Prepared Mail and electronic invoices for customers and vendor each day and documented account updates by telecommunication.
- Set up new contracts within accounting system and input correct terms for future payments.
- Calculated discounts, Percentage allocations credit and spearheaded process improvements to secure prompt and regular receipts for organization
- Telecommunication answered 2inbound calls daily pertaining to reconciliation of delinquent accounts
- Contacted client with past due accounts to formulate payment plans and discuss restructuring options.
- Maintained good communication with clients and vendors to cultivate loyalty and satisfaction.
- Problem solving - identified, researched and resolved billing variances to maintain system accuracy and currency.
Billing Installation & Benefit Summary Analysts
Accenture
09.2020 - 12.2021
- Billing Installation Analysts : Responsible for achieving all process metrics centred on customer satisfaction, productivity and Quality Control.
- Generating Invoices to Client on Monthly Basis.
- Maintaining Client BOB ( Book of Business). Communicating with Eligibility & Billing team to ensure errors which are made on invoices are corrected.
- Analyzing and reconciling client payments through client application in Citrix Platform.
- Mailing and Chatting communication with Onshore team on any clarifications and process requirements through Outlook Email & Skype.
- Attending Quality call with Onshore and Offshore partners (Manila) on weekly basis and discusses about the error trends and root causes for the same.
- Conducting team huddle for getting production and quality from team members on daily basis.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Benefit Summary Analysts : Provide development of client benefit summary reports on a monthly basis and analyzes such reports.
- Maintaining 100% quality and achieving production targets in peak period.
- Prepare Billing analysis, reports and supporting audit work paper.
- Assist with onboarding of new health care network client.
- Help develop and execute the strategies of the practice.
- Worked as processor and technical coach.
- Prepare financial summary report / Analysis and supporting audit work paper.
Education
MBA - Finance
Velammal Engineering College
Chennai, Tamilnadu, India04.2019
Bachelor of Arts - Finance
Bhaktavatsalam Memorial College For Women
Chennai, Tamil Nadu, India04.2017
Skills
- Accounts Receivable
- Cash Management
- Invoicing
- Data Entry
- Reconciliation
- collections
- Customer Telecommunication
Certification
SAP FICO - ITC Cloud Tech Chennai, India (2023).
Additional Information
Visa Status : Permanent Resident
Date of Birth : 05/12/1996
Gender : Female
Language : English, Telugu, Tamil
Timeline
Accounts Receivable Analyst
Access Healthcare
12.2021 - 03.2023
Billing Installation & Benefit Summary Analysts
Accenture
09.2020 - 12.2021
MBA - Finance
Velammal Engineering College
Bachelor of Arts - Finance
Bhaktavatsalam Memorial College For Women
SAP FICO - ITC Cloud Tech Chennai, India (2023).
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