Sharmila Tamang
Sydney,NSW
Summary
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done. Punctual Cleaner with [Number] years of hands-on experience facilitating cleaning and maintenance job duties in various environments. Meticulous and systematic professional with expertise in carrying out heavy cleaning tasks. Well-versed in sweeping, vacuuming and mopping.
Overview
8
8
years of professional experience
Work History
Professional Cleaner
Xient cleaning company
Ashfield Sydney, NSw
10.2023 - Current
- Swept, mopped, and vacuumed floors of all types in industrial and residential settings.
- Assisted in training new employees on proper use of cleaning equipment and techniques used in the industry.
- Reduced cleaning time significantly while maintaining company quality standards.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
Banker
Prime Commercial Bank
Nepal, Kathmandu
04.2016 - 08.2023
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Generated monthly reports detailing performance metrics for senior management review.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Met with new clients and completed pre-qualification procedures.
- Researched and resolved open items and deposit issues.
- Devised targeted solutions for various customers and offered deposit, lending and investment services.
Manger
Namo Buddha Thangha art and handicraft
Nepal, Kathmandu
11.2019 - 04.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
BBA - Accounting
Banepa Siddhartha College
Banepa Nepal07-2015
Skills
- Sanitization Techniques
- Strong Work Ethic
- Crew Management
- Interior and Exterior Cleaning
- Health and Safety Regulations
Timeline
Professional Cleaner
Xient cleaning company
10.2023 - Current
Manger
Namo Buddha Thangha art and handicraft
11.2019 - 04.2023
Banker
Prime Commercial Bank
04.2016 - 08.2023
BBA - Accounting
Banepa Siddhartha College
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