Sharmilla Darjee
Thimphu
Summary
Developed essential communication and multitasking skills in fast-paced office environment. Demonstrated ability to manage scheduling, handle inquiries, and provide exceptional customer service. Seeking to transition into new field where strong organizational and interpersonal abilities are valued, with robust experience in maintaining welcoming environments and efficient administrative processes. Proven ability to manage high-volume reception areas while ensuring exceptional customer service. Known for strong teamwork, adaptability, and attention to detail in dynamic settings.
Overview
1
1
year of professional experience
Work History
Front Office Receptionist
Tara Phendeyling Hotel
01.2024 - Current
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Identified visitors' needs to offer solutions and information.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
Office Assistant
Kamal Construction
12.2023 - 12.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Education
Class XII - Commerce
Phuentsholing Higher Secondary School
Phuentsholing12-2023
Class X -
Sonamgang Middle Secondary School
Phuentsholing12-2021
Skills
- Telephone skills
- Appointment scheduling
- Verbal and written communication
- Listening skills
- Time management
- Hospitality services
- Organization skills
- Administrative skills
- Word processing
- Customer service
- Documentation and reporting
Languages
English
Full Professional
Dzongkha
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Front Office Receptionist
Tara Phendeyling Hotel
01.2024 - Current
Office Assistant
Kamal Construction
12.2023 - 12.2024
Class XII - Commerce
Phuentsholing Higher Secondary School
Class X -
Sonamgang Middle Secondary School
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