Sharmin Akter
Minto,NSW
Summary
Energetic and reliable professional with strong problem-solving abilities and excellent communication skills. Possesses solid understanding of regulatory compliance and report writing, coupled with proficiency in data management and analysis. Dedicated to leveraging these skills to contribute to organizational success and ensure efficient operations.
Overview
14
14
years of professional experience
Work History
Passenger Services Agent
Dnata
02.2024 - Current
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
Mortgage Broker
Outsource Financial Services
10.2022 - 01.2024
- Assessed clients' financial data to determine loan suitability.
- Maintained a strong network of industry professionals, fostering valuable partnerships that benefited clients and business growth.
- Explained entire mortgage loan process to borrower.
- Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
- Assisted clients in understanding complex mortgage terms and conditions, empowering them to make informed decisions about their home financing options.
- Facilitated smooth communication between all parties involved in transactions, resulting in successful loan closings and satisfied clients.
Assistant Manager
Toys"R"Us
06.2011 - 06.2016
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
Certificate IV in Finance & Mortgage Broking - Finance
Australian Institute of Business & Innovation
Sydney, NSWSkills
- Customer Service
- Database Management
- Office Administration
- Data Entry
- Meeting Planning
- Supply Management
- Report Writing
- Business Administration
- File Maintenance
- Invoice Processing
- Front Office Management
- Prioritizing Work
- Time Management
- Complaint Resolution
- Document Management
- Professionalism
- Work coordination
- Report writing
- Strategic planning
- Cultural awareness
- Information verification
- Emergency response
- Public speaking
- Emergency and non-emergency response
- Innovation and creativity
- Safety protocols
- Risk assessment
Languages
English
Full Professional
Bengali
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Timeline
Passenger Services Agent
Dnata
02.2024 - Current
Mortgage Broker
Outsource Financial Services
10.2022 - 01.2024
Assistant Manager
Toys"R"Us
06.2011 - 06.2016
Certificate IV in Finance & Mortgage Broking - Finance
Australian Institute of Business & Innovation
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