Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sharmin Salam

Liverpool

Summary

Dynamic operations leader with a proven track record at Generel Scientific Company Ltd, enhancing operational efficiency and strategic planning. Adept at fostering collaboration and empathy in customer service, resulting in improved satisfaction. Skilled in budget management and problem-solving, driving organizational growth and productivity through effective execution of policies.

Overview

13
13
years of professional experience

Work History

Director of Operations

Generel Scientific Company Ltd
04.2014 - 12.2023
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.

Customer Service Supervisor

Coles Supermarket
10.2010 - 01.2014
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Education

Associate of Arts - School Based Education Support

TAFE NSW
NSW
09-2024

Bachelor of Arts - English Language And Literature

Royal University Of Dhaka
Dhaka, Bangladesh
12-2021

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Customer Service
  • Computer efficiency
  • Advanced english language competence
  • IELTS score 75
  • Adaptability
  • Attention to detail
  • Problem-solving
  • Empathy

Accomplishments

Collaborated with team of GSCL in the development of different projects in Bangladesh Navy and other Defence areas.


Supervised team members of Auburn Coles supermarkets in customer service. Used to perform Store opening and store closing procedures.


Resolved customer care issues

Languages

English
Full Professional
Hindi
Professional Working
Bengali
Native or Bilingual

Timeline

Director of Operations

Generel Scientific Company Ltd
04.2014 - 12.2023

Customer Service Supervisor

Coles Supermarket
10.2010 - 01.2014

Associate of Arts - School Based Education Support

TAFE NSW

Bachelor of Arts - English Language And Literature

Royal University Of Dhaka
Sharmin Salam