Sharmin Salam
Liverpool
Summary
Dynamic operations leader with a proven track record at Generel Scientific Company Ltd, enhancing operational efficiency and strategic planning. Adept at fostering collaboration and empathy in customer service, resulting in improved satisfaction. Skilled in budget management and problem-solving, driving organizational growth and productivity through effective execution of policies.
Overview
13
13
years of professional experience
Work History
Director of Operations
Generel Scientific Company Ltd
04.2014 - 12.2023
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Customer Service Supervisor
Coles Supermarket
10.2010 - 01.2014
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Associate of Arts - School Based Education Support
TAFE NSW
NSW09-2024
Bachelor of Arts - English Language And Literature
Royal University Of Dhaka
Dhaka, Bangladesh12-2021
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Customer Service
- Computer efficiency
- Advanced english language competence
- IELTS score 75
- Adaptability
- Attention to detail
- Problem-solving
- Empathy
Accomplishments
Collaborated with team of GSCL in the development of different projects in Bangladesh Navy and other Defence areas.
Supervised team members of Auburn Coles supermarkets in customer service. Used to perform Store opening and store closing procedures.
Resolved customer care issues
Languages
English
Full Professional
Hindi
Professional Working
Bengali
Native or Bilingual
Timeline
Director of Operations
Generel Scientific Company Ltd
04.2014 - 12.2023
Customer Service Supervisor
Coles Supermarket
10.2010 - 01.2014
Associate of Arts - School Based Education Support
TAFE NSW
Bachelor of Arts - English Language And Literature
Royal University Of Dhaka