Sharmin Yesmin

Skills in providing exceptional customer service, assisting with promotions, maintaining store appearance, managing inventory, and contributing to sales targets.

• Welcoming and assisting customers in line with the FIRST customer service model with an average of 110-140 customers per week, achieving store KPI goals and contributing to monthly sales growth
• Managing point-of-sale (POS) transactions and handling returns/exchanges
• Supporting RFID-based stock counts with high accuracy, ensuring minimal shrinkage and inventory error
• Maintaining stock levels and ensuring products are displayed according to Visual Merchandising (VM) guidelines
• Supporting promotional activities to achieve sales targets and KPIs
• Ensuring the store is well-presented and following housekeeping standards
• Adhering to store opening and closing procedures

Skills in delivering excellent customer service, managing inventory, implementing visual merchandising, and driving sales to meet targets.

• Greeting and assisting customers, ensuring a positive in-store experience
• Handling point-of-sale (POS) transactions, including processing returns and exchanges
• Replenishing stock and maintaining inventory levels to ensure a well-stocked store
• Implementing visual merchandising standards to create attractive and engaging displays
• Contributing to sales performance by achieving individual and team KPIs

Gained hands-on experience in design, production, and warehousing while collaborating with cross-functional teams to support daily fashion operations.

• Collaborated with Design, Production, and Warehousing teams on product allocation, quality control, and packaging
• Assisted designers with sketches, paperwork, and sample cutting
• Processed invoices and applied Adobe skills for design-related tasks
• Ensured high standards in quality control processes
• Contributed to product allocation strategies and online order fulfillment
• Gained valuable insights into the various facets of the fashion industry

Skills in customer service, offering advice to customers, maintaining inventories, arranging displays, ordering items, handling complaints, and reporting to store managers.

• Welcoming and greeting customers
• Managing point-of-sale processes
• Staying up to date with product information
• Accurately described product features and benefits
• Suggested products that meet customer requirements
• Upholding visual merchandising standards, store, and stock conditions

Contributed to the efficient management of production from sample development to bulk delivery, ensuring smooth operations and high-quality product output.

• Created fashion and mood boards for design concepts
• Worked with Design and Garment Technicians to streamline production
• Attended fit meetings and managed order placements
• Coordinated with factories to ensure on-time delivery and quality standards
• Supported product development through order placements and sample preparation
• Managed order processing and tracked deliveries
• Performed quality control for garment fit and measurements
• Assisted in setting up SKU and order details for efficient production

Experienced in customer service, hospitality, and administrative tasks in a large, aged care facility in Melbourne, Victoria.

• Followed the Food Safety Program and hospitality guidelines to meet health regulations
• Managed cooking and serving procedures to ensure quality meals
• Planned and delivered catering requirements efficiently
• Controlled wastage and maintained appropriate stock levels
• Ensured all equipment met WHS guidelines for safety

As a Production Assistant my role was imperative in supporting the efficient product development and production of fashionable garments categories.

• This role involved close collaboration with the Production Manager across various aspects of the business
• Generating technical drawings and documenting fit changes
• Participating in fit sessions with models, technicians, and designers
• Creating trend, mood, garment, and range boards
• Overseeing sample compliance with standards
• Managing sample filing and categorizing the sample library
• Maintaining the critical path and daily communication with factories

Developed skills in customer service, product knowledge, quality focus, problem solving, market knowledge, documentation skills, listening, phone skills, resolving conflict, analysing information and multi-tasking through employment in a large European retail store in Düsseldorf, Germany.

• Offering product and service details in response to inquiries
• Establishing and updating customer accounts
• Addressing product or service issues by clarifying customer complaints
• Overseeing stock levels and inventory control
• Handling bill and coupon collection from customers

Experience gained in administering production for over 100 orders while coordinating communication between buyers, vendors, inspection companies and material suppliers while working in a large production liaison office in Dhaka, Bangladesh.

• Product development; sampling, testing, and approvals
• Material consumption calculations and assessing transportation and logistics expenses
• Value-added services: printing, embroidery, washing, appliqué
• Communication, coordination and planning of inspections and shipments
• Managing sub-contract activities if/when necessary