SHARN MURRAY

An OH&S entry-level traineeship type role. Assisting the Senior WHS manager with the implementation of the HSW Action plan, management of workers compensation claims, and also providing administrative support to the broader quality team in relation to data document control, projects, investigations, inspections, information requests and audits.

Due to unforeseen family health issues, I made the difficult decision to step away from my role to handle personal matters. I am now seeking new opportunities to apply my skills and contribute to a positive work environment.

Despite my time in this role being brief, I was able to develop a wide range of new skills and deepen my knowledge of the health and safety industry, which have significantly contributed to my professional growth.

Assembled within a small team managing administrative tasks efficiently while maintaining quality standards and compliance. Frequently liaising with internal and external stakeholders to resolve complex issues and contribute to personal and company successfulness. Duties include but are not limited to; collecting external customer information; performing data entry; helping with risk assessments; modifying policies etc.

Accomplishments:

• Developed proficiency in software systems like Oracle, UCM, Aaspire, HP Manager, and Microsoft Office suite (Excel, Outlook, Word, OneNote, Teams).
• Assisted with audits, reports, and quality checks, providing feedback to enhance underwriting policies, resulting in reduced risks and improved customer satisfaction..
• Managed 500+ insurance policies, prioritizing deadlines and ensuring accurate record-keeping, resulting in meeting all deadlines error-free and enhancing team efficiency.
• Reviewed and processed documents for accuracy and compliance, reducing business risk and financial liabilities

Successfully assisted in the completion of a significant data migration campaign, with the focus of transferring mass amounts of data between multiple software platforms, accurately and efficiently.

Accomplishments:

• Hit and surpassed the weekly KPI by 25% for 5 months in a row
• Trained new team members in data entry procedures, resulting in improved productivity.
• Identified and resolved data inconsistencies, leading to improved data integrity.
• Maintained strong motivation when working with large loads of repetitive data
• Assisted in additional projects/tasks due to consistently completing assigned work ahead of schedule

Provided exceptional first point of contact for all customer and employer enquiries via inbound/outbound calls and emails. Working in line with client and company requirements to meet KPI’s & Targets.

Accomplishments:

• Assisted 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention
• Maintained strong company product and service knowledge to better assist customers with concerns, questions and general education

Assisted customers with their banking needs, including; inquiries, issues, and transactions. Ensuring to provide a positive experience through effective communication and problem-solving.

Accomplishments:

• Received an “Outstanding Customer Service” recognition award and voucher
• Filled in for SME’s (subject matter expert) in assisting junior members with complex questions
• Participated in communication skills workshops, leading to improved empathy and de-escalation techniques during customer interactions

General and all-rounder managerial role within small family restaurant

• Began as an inbound phone based order receiver and expanded my knowledge across multiple aspects of the business and being tasked with many administrative, front & back of house duties
• Built a close knit relationship with co-workers, managers and owners of the business
• Many of which I still have strong relationships to this day (built a family)
• Enjoyed every day I worked as I had a strong connection with the business & its daily customers