Summary
Overview
Work History
Education
Skills
Timeline
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Sharna Conner

Newcastle

Summary

I have a diverse background that combines customer service, agricultural experience, machinery operation, and a strong focus on health and safety. As a cabin attendant on the Interislander ferry, I honed my communication skills, ensuring passenger safety and satisfaction while working efficiently as part of a team. On the dairy farm, I gained hands-on experience in animal care, including monitoring herd health, managing milk production, and operating farm machinery such as tractors, diggers, and quad bikes. I also developed a strong focus on safety, teamwork, and problem-solving, which are essential in both farming and customer-facing roles. With my experience in physical labor, machinery operation, and a commitment to health and safety, I am now eager to transition into the mining industry, bringing a positive attitude and strong work ethic to new challenges.

Overview

5
5
years of professional experience

Work History

Flight Attendant

Air New Zealand
08.2022 - 08.2024
  • passenger safety-ensured safety and security of passengers by conducting pre flight briefings, enforcing safety protocols, and managing emergency situations independently.
  • customer service- provided personalised service to the passengers. including in flight food and beverages, addressing queries, and resolving issues to enhance passenger satisfaction.
  • cabin management-took full responsibility for cabin operations, including boarding, disembarkation, and compliance with the airline procedures.
  • communication-acted as the primary liaison between the flight deck and passengers, relaying important information during normal and emergency conditions, also communicating with the ground staff.
  • problem solving-managed unexpected challenges such as delays, passenger concerns, operational disruptions, and emergency situations calmly and efficiently.
  • emergency response- trained and prepared to handle medical emergencies, first aid situations, and other crises without direct support.
  • regulatory compliance- ensured adherence to aviation regulations and safety standards throughout the flight an on the ground.

Cabin Attendant

Interislander
08.2020 - 08.2021
  • Passenger Assistance & Customer Service
    Greet passengers, help with seating, and provide information about the ferry and its services.
  • Safety Procedures & Protocols
    Ensure passengers are aware of safety procedures, conduct safety drills, and manage emergency protocols.
  • Cabin Maintenance & Cleanliness
    Maintain cleanliness in cabin areas, restrooms, and public spaces to ensure a comfortable environment.
  • Food and Beverage Service
    Serve food and drinks, and attend to passenger needs throughout the journey.
  • Handling Passenger Concerns
    Address complaints or issues promptly and professionally, ensuring passengers' comfort and safety.
  • Security and Safety Inspections
    Monitor for safety hazards, ensure adherence to rules, and report any security concerns.
  • Team Collaboration
    Work with fellow crew members to ensure smooth operations and a positive passenger experience.



Dairy Farming

Family Business
07.2019 - 07.2020
  • Milk Production & Management
    ensuring proper techniques and equipment are used.
  • Animal Health & Welfare
    Monitor the health and well-being of the herd, including feeding, vaccinations, and addressing any illnesses or injuries.
  • Feeding & Nutrition
    Prepare and manage the cows' feed, ensuring they receive the proper nutrients for optimal milk production.
  • Farm Machinery Operation
    Operate and maintain machinery such as tractors, diggers, and quad bikes with trailers for tasks like feeding, fencing, and general farm work.
  • Farm Maintenance
    Perform regular maintenance on barns, fences, machinery, and other equipment to ensure everything is in good working order.
  • Calving Twice a Year
    Assist with moving calves into the barns after calving, handling heavy lifting as needed, and ensuring they receive the right nutrients immediately for their health and growth.
  • Milk Quality Control
    Ensure milk quality standards are met, including cleanliness of milking equipment and proper storage.
  • Record Keeping & Reporting
    Maintain detailed records of herd health, milk production, and farm activities for management and compliance purposes.

Education

No Degree - Certificate in Science And Health, Medical Imaging

Ucol, Palmerston North
Palmerston North, New Zealand
02-2016

High School Diploma -

Cullinane College
Wanganui, New Zealand
12-2015

Skills

  • Health and Safety
  • Teamwork & Collaboration
  • Safety & Emergency Procedures
  • Physical Stamina & Strength
  • Problem Solving & Decision Making
  • Record Keeping & Reporting
  • Multitasking & Time Management
  • Positive Attitude & Safe Work Practices
  • Farm Machinery Operation (Tractors, Diggers, Quad Bikes, Trailers)

Timeline

Flight Attendant

Air New Zealand
08.2022 - 08.2024

Cabin Attendant

Interislander
08.2020 - 08.2021

Dairy Farming

Family Business
07.2019 - 07.2020

No Degree - Certificate in Science And Health, Medical Imaging

Ucol, Palmerston North

High School Diploma -

Cullinane College

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Sharna Conner