Sharna Coulthard
Unit 7/35 Webley Way ,QLD
Summary
Dynamic hospitality professional with extensive experience at The Bake House, recognized for enhancing guest experiences through exceptional customer service and meticulous attention to detail. Skilled in cleaning and sanitizing, I effectively trained staff to uphold high service standards while fostering teamwork in fast-paced environments. Committed to maintaining a welcoming atmosphere for all patrons.
Overview
9
9
years of professional experience
Work History
Hospitality Worker
The Bake House
06.2024 - 10.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
Hospitality Worker
Bridge Port
06.2024 - 08.2024
- Streamlined check-in process, reducing wait times and elevating guest first impressions.
- Enhanced dining experience for customers with meticulous attention to detail in table setting and order accuracy.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Processed payments with focus on accuracy and correct cash-handling procedures.
Hospitality Worker
Spirous and Salad Resurant
03.2023 - 09.2023
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Delivered comprehensive training to new staff, ensuring high service standards were met.
Hospitality Worker
Crossroads Games Meat
02.2016 - 01.2018
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Skills
- Cleaning and sanitizing
- Supply restocking
- Housekeeping
- Production leadership
- Customer service
- Teamwork and collaboration
- Time management
- Hospitality services
- Staff training
- Guest reception
Timeline
Hospitality Worker
The Bake House
06.2024 - 10.2024
Hospitality Worker
Bridge Port
06.2024 - 08.2024
Hospitality Worker
Spirous and Salad Resurant
03.2023 - 09.2023
Hospitality Worker
Crossroads Games Meat
02.2016 - 01.2018
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