Sharna Hull

• Performed guest check-in and check-out procedures.
• Answered incoming calls/e-mails in a professional and polite manner, responding to customer queries promptly.
• Managed the distribution of incoming mail and packages.
• Maintained an organized filing system for all employee records in compliance with legal regulations.
• Assisted with administrative tasks such as data entry into company databases.
• Reviewed tenant applications and credit reports to determine eligibility for leases.
• Ensured compliance with all applicable laws, regulations, and ordinances related to leasing activities.
• Prepared lease documents.
• RMS & Newbook

Reception

• Answered inquiries from potential customers regarding room availability, rates and policies.
• Resolved billing discrepancies between guest accounts and invoices.
• Compiled daily reports of occupancy levels for management review.
• Handled cash transactions accurately.
• Checked in guests using computerized reservation systems, collected payments and verified credit cards.
• Picked Flight Crew up and captain up from the airport.

Resturant

• Provided amazing customer service and addressing any complaints or concerns promptly.
• Bussed tables as needed during peak hours.
• Assisted in seating guests at tables or booths.
• Assisted other wait staff members in times of heavy customer traffic.
• Greeted customers and provided menus.
• Maintained a clean work station by restocking supplies, wiping down counters.
• Checked back with customers throughout meal service to ensure satisfaction.

• Organised and managed bookings, including allocating sites, taking deposits and collecting payments.
• Organised maintenance work such as plumbing, electrical repairs or painting projects.
• Inspected facilities regularly to ensure they were well maintained and clean.
• Provided information on local attractions, events and activities to visitors.
• Managed daily operations of the reception area including dealing with enquiries from customers.

• Managed inventory levels to ensure adequate supplies were available at all times.
• Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
• Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
• Monitored food quality regularly to ensure it was up to required standards.
• Maintained an accurate cash register system at all times during business hours.
• Ordered supplies needed for daily operations in a timely manner within budget constraints.