Sharna Moka
North lakes,QLD
Summary
Over the years, I have developed a diverse set of skills. I excel in housekeeping, ensuring cleanliness and organization. My experience in warehouse assistance showcases my ability to manage inventory and handle logistics efficiently. Additionally, my background in retail demonstrates my excellent customer services and sales skills.
Overview
9
9
years of professional experience
Work History
Housekeeper
Elite Island Services
Hamilton Island , QLD
08.2023 - 01.2024
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Responded to requests from guests regarding housekeeping needs.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied trash receptacles throughout the property.
- Planned and completed group projects, working smoothly with others.
Warehouse Assistant
Charcoal Clothing
Kedron, QLD
03.2023 - 08.2023
- Verified stock inventory levels and maintained records of items shipped and received.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Counted different types of merchandise to comply with inventory control tag requirements.
- Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
- Provided training for new staff members on safe handling procedures.
- Assisted in developing strategies for improving efficiency of daily operations.
- Weighed mail to determine correct postage.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Retail Assistant
Colette
North Lakes, QLD
10.2022 - 03.2023
- Duties include cash register handling, interacting with customers, replacing stock and unpacking stock, opening and closing store, supervisor role, always going above and beyond
- Greeted customers to determine wants or needs.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Processed payments using cash register, credit card machine and POS system.
- Organized storeroom items neatly on shelves according to size, color or type of item.
Air Freight Handler
Star Track
Brisbane Airport, QLD
03.2022 - 03.2023
- Duties include RF scanning, sorting and receiving in goods, stacking pallets, picking and packing goods, use of pallet jack/driving a tugger and online packing
- Maintained cycle count program to successfully identify and correct problems related to inventory inaccuracy.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Used digital database to keep records of units and stock moved.
- Verified shipping labels as orders came in.
Machine Operator
Country Road Group
Truganina , VIC
01.2017 - 01.2021
- Duties include RF scanning, sorting and receiving in goods, unloading trucks using forklift, stacking pallets, picking and packing goods, use of pallet jack/driving a tugger, online packing, gathering goods from a conveyor
- Got an employee of the month award
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Relocated goods from dock area to appropriate storage locations.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
Crew Trainer
McDonald's Restaurant
Hoppers Crossing, VIC
01.2015 - 01.2017
- Responsible for training new employees
- Other duties include food preparation, use of eftpos machines to complete transactions, receiving and preparing customer orders both front of house and drive thru, regular communication with both the customers and staff members, and general housekeeping
- Obtained a certificate III in Retail Operations
- Managed daily operations of the training department, including scheduling classes and designing materials.
- Provided constructive feedback and one-on-one coaching to employees.
- Explained goals and expectations required of trainees.
Education
High School Diploma -
The Grange P-12 College
Hoppers Crossing, VIC12-2018
Skills
- Housekeeping
- Teamwork
- Hardworking
- Physically Strong
- Focused and Detail-Oriented
Certifications Skills
- Certificate III in Retail Operations
- Can serve customers under pressure with great communication skills
- Can communicate with people of all ethnicities and ages
- Worked face to face with respectable communication interaction customers
- Experience with EFTPOS and cash registers
- Experience with all Microsoft applications
- Demonstrate my ability to work well in groups both with recreational sports teams and work
- Able to adapt to new surroundings fast
- Work well with both big and small groups of people
Timeline
Housekeeper
Elite Island Services
08.2023 - 01.2024
Warehouse Assistant
Charcoal Clothing
03.2023 - 08.2023
Retail Assistant
Colette
10.2022 - 03.2023
Air Freight Handler
Star Track
03.2022 - 03.2023
Machine Operator
Country Road Group
01.2017 - 01.2021
Crew Trainer
McDonald's Restaurant
01.2015 - 01.2017
High School Diploma -
The Grange P-12 College
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