Summary
Overview
Work History
Skills
Certification
Timeline
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SHARNA MOKA

SHARNA MOKA

North Lakes ,QLD

Summary

With my extensive background in both retail and logistics, I bring a unique perspective and skill set to the table. I have a strong understanding of inventory management, supply chain operations, and customer service. I've successfully coordinated shipments, optimized warehouse processes, and ensured timely delivery of products. In retail, I've excelled in sales, merchandising, and team management. I'm a pro at analyzing trends, implementing strategies, and delivering exceptional customer experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Air Freight Handler

Star Track
03.2022 - 12.2023
  • Maintained cycle count program to successfully identify and correct problems related to inventory inaccuracy.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Used digital database to keep records of units and stock moved.
  • Verified shipping labels as orders came in.
  • Reduced shipment delays through diligent tracking of incoming and outgoing shipments, ensuring timely deliveries.

Retail Assistant

Colette
10.2022 - 06.2023
  • Greeted customers to determine wants or needs.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed payments using cash register, credit card machine and POS system.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Stay updated on product knowledge, and actively seek feedback to continuously improve.

Forklift Operator

Country Road Group
01.2017 - 01.2021
  • Removed orders from storage, wrapped, and staged for shipments.
  • Unloaded materials and goods at designated locations for best project availability.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Received in stock unloaded from containers

Crew Trainer

McDonald's Restaurant
01.2015 - 01.2017
  • Provided excellent customer care and conflict resolution.
  • Worked as an exceptional team player.
  • Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.

Skills

  • Critical-thinking
  • Problem-solving
  • Oral and written communication
  • Leadership
  • Time Management
  • Teamwork
  • Growth mindset

Certification

  • Certificate 3 in Retail Operations


Timeline

Retail Assistant

Colette
10.2022 - 06.2023

Air Freight Handler

Star Track
03.2022 - 12.2023

Forklift Operator

Country Road Group
01.2017 - 01.2021

Crew Trainer

McDonald's Restaurant
01.2015 - 01.2017

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SHARNA MOKA