Sharna Powell
Beechworth,VIC
Summary
Enthusiastic and reliable worker that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Housekeeper
Freeman On Ford B&B
2022.06 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Washed and put away kitchen dishes, utensils and glassware.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Server
The Ageing Frog Fish Bar
2019.09 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, utensils, drinks, and food containers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Galen Catholic College
Wangaratta, VIC10.2023
Skills
- Guest Engagement
- Hospitality Service Expertise
- Effective Communication
- Positive Attitude
- Cleanliness Standards
- Strong Work Ethic
- Team Collaboration
- Food and Beverage Service
- Safe Food Handling
- Supply Restocking
- Table Bussing
Languages
Italian
Professional Working
Timeline
Housekeeper
Freeman On Ford B&B
2022.06 - Current
Server
The Ageing Frog Fish Bar
2019.09 - Current
High School Diploma -
Galen Catholic College
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