Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHARNA RILEY

Melbourne,VIC

Summary

I am a highly motivated individual, who is passionate and dedicated to performing at the highest standard. I thrive in a fast paced environment utilising my multi tasking and organisational skills to assist in streamlining work flow. I am able to follow correct procedures in all facets of a business to produce a high standard of work, whilst being able to identify areas for improvement. I am able to work in a team environment providing support for co-workers where needed, but also able to work autonomously without supervision. While my passion lies in the front of house hospitality industry, I am now seeking a career change to explore new avenues where I can apply and further develop my skills. I am particularly drawn to roles where I can work alongside like-minded individuals, driven by a shared goal of providing exceptional assistance and achieving optimal outcomes, even in challenging situations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Assistant Venue Manager

Monash Hotel
06.2023 - Current
  • Deliver exceptional, personalised service across all operational areas, including Gaming, Bar, Bistro, TAB, Keno, Accommodation, and Functions, with a focus on elevating the overall guest experience
  • Lead, supervise, and mentor team members, ensuring strict adherence to operational standards while equipping staff with the necessary tools and knowledge to provide outstanding customer service
  • Manage and ensure accuracy in all cash handling procedures, including daily and weekly reconciliations for Gaming Clearance, Strongroom, TAB, Keno, and accommodation transactions
  • Expertly operate H&L Point of Sale systems to streamline transaction processing across both front and back-of-house operations
  • Possess comprehensive knowledge of various gaming systems, including Power Venue/Bally, Pub+ Loyalty Program, Bos Portal, CRS, SDS, Yourplay, and SEGO self-exclusion programs
  • Manage all facets of TAB and Keno betting operations, from placing bets and processing payouts to overseeing deposits, withdrawals, and weekly settlement reconciliations
  • Monitored inventory levels for essential supplies, avoiding stockouts during peak times or high-demand events.
  • Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.
  • Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
  • Trained and supervised staff, fostering a team-oriented approach to ensure exceptional guest experiences.

Assistant Venue Manager

Grosvenor Hotel
05.2021 - 06.2023
  • Delivering exceptional customer service, creating positive interactions across Gaming, Bar, Dining, TAB, and Functions
  • Curated drink menus and drove sales through personalised in-house promotions
  • Drafted proposals, including the introduction of APL Poker, which enriched the guest experience and supported business development
  • Oversaw rostering, interviewing, and onboarding to ensure new staff were well-prepared and confident in their roles
  • Managed the bottleshop, working closely with suppliers and maintaining a welcoming shopfront for customers

Assistant Venue Manager

Marine Hotel
09.2016 - 05.2021
  • Delivered excellent customer service across Gaming, Bar, Dining, TAB, and Functions
  • Assisted with a multi-million dollar renovation and rebrand, contributing to the venue's transformation and growth
  • Recruited and trained team members, ensuring they were equipped to provide outstanding service in the newly revamped environment
  • Managed transaction processing through Vectron POS and System One

Bottleshop Manager

BWS
05.2013 - 10.2015
  • Monitored sales trends to effectively adjust merchandise orders as needed based on seasonal fluctuations or market changes.
  • Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
  • Managed store budget effectively to minimize expenses while maintaining adequate staffing levels and ensuring necessary resources were available for smooth operations.
  • Enhanced staff productivity by conducting regular performance evaluations, providing constructive feedback, and facilitating ongoing training opportunities.

Karate Instructor

Kimekai Karate
08.2007 - 05.2013
  • Established a safe and disciplined dojo environment, fostering respect and camaraderie among students.
  • Ensured proper use of equipment during classes, maintaining a safe training environment for all participants.
  • Promoted the importance of self-discipline, perseverance, and respect through daily practices and discussions with students.
  • Coached new students by breaking down techniques into simple moves.
  • Scheduled individual and group lessons to improve student skills.
  • Collaborated with fellow instructors to develop dynamic training programs, promoting continuous improvement in teaching methods.
  • Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
  • Implemented special workshops focusing on self-defense techniques for various real-life scenarios.
  • Reinforced essential life skills such as focus, discipline, integrity, goal setting within karate lessons to enhance overall personal development of students.
  • Imparted key etiquette points, discipline, and respect.
  • Developed interactive and dynamic class structure and format to keep students engaged and motivated.
  • Promoted safe and inclusive environment for club clients and members.
  • Organized successful karate tournaments and events, showcasing students'' talents and achievements to the community.
  • Evaluated student performance to determine promotion in rank.
  • Assisted in marketing efforts to attract new members, resulting in consistent growth of class sizes over time.
  • Increased student retention by implementing engaging activities that catered to different learning styles.
  • Managed administrative tasks such as class scheduling, student enrollment, and fee collection to ensure smooth operation of the dojo.

Education

CERTIFICATE IV IN SPORT COACHING -

Melbourne, Victoria
12.2012

VICTORIAN CERTIFICATE OF EDUCATION -

Melbourne, Victoria
12.2009

CERTIFICATE III IN SPORT AND RECREATION -

Melbourne, Victoria
12.2009

Skills

  • Customer Service
  • Communication
  • Interpersonal Skills
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Adaptability
  • Teamwork
  • Cultural Awareness
  • Technical Proficiency
  • Salesmanship
  • Conflict Resolution

Certification

  • First Aid/CPR
  • Responsible Service of Alcohol
  • Responsible Service of Gaming (All Modules)
  • TAB Basics, Advanced, AML/CTF
  • Keno Basics, Advanced, Responsible Play & Identifying Unusual Behaviour

Timeline

Assistant Venue Manager

Monash Hotel
06.2023 - Current

Assistant Venue Manager

Grosvenor Hotel
05.2021 - 06.2023

Assistant Venue Manager

Marine Hotel
09.2016 - 05.2021

Bottleshop Manager

BWS
05.2013 - 10.2015

Karate Instructor

Kimekai Karate
08.2007 - 05.2013

VICTORIAN CERTIFICATE OF EDUCATION -

CERTIFICATE III IN SPORT AND RECREATION -

CERTIFICATE IV IN SPORT COACHING -

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