Sharna Verrender
Crestmead ,Qld
Summary
Proficient Store Manager dedicated to working in a team and maintaining smooth, efficient and highly successful store operations. Organised and effective at encouraging staff cooperation and productivity to meet and exceed objectives.
Overview
19
19
years of professional experience
Work History
Store Manager
Choice Discount Store
08.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Support Manager
Crazy Clark’s
02.2011 - 08.2014
- Provided support for the store manager by offering assistance to achieve store goals
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Coached employees through day-to-day work and problems.
- Prepared employee schedules for maximum coverage during key hours.
- Open and closed the store, and managed the day to day runnings
Register Supervisor
The Warehouse
09.2006 - 01.2011
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- First point of call for customer refunds and exchanges.
- Cash handling and end of day procedures
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Customer service management
Timeline
Store Manager
Choice Discount Store
08.2014 - Current
Support Manager
Crazy Clark’s
02.2011 - 08.2014
Register Supervisor
The Warehouse
09.2006 - 01.2011
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