Sharna Welsh
Brisbane,QLD
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and customer service abilities. Commended for honesty, hard work and positive attitude.
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Efficient Order Picker Operator known for high productivity and ability to complete tasks swiftly. Possess specialized skills in inventory management, RF scanning technology, and safe material handling practices. Excel in time management, teamwork, and adaptability, ensuring seamless operations in fast-paced environments.
Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events.
Overview
20
20
years of professional experience
1
1
Certification
Work History
pick packing storeperson Rf scanning
Labor Hire
Hamilton, NZ
02.2024 - 07.2025
- Executed warehouse orders ensuring timely delivery or pickup to meet customer expectations.
- Followed established guidelines for picking orders accurately.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Used pallet jacks to move items to and from warehouse locations.
- Organized warehouse space to maximize storage efficiency and streamline order retrieval.
- Ensured inventory accuracy by conducting regular cycle counts.
- Optimized storage areas to improve space utilization and facilitate quick access to products.
- Operated scanners, computers, and other equipment to track orders.
- Adhered to safety protocols and maintained a clean workspace.
- Compiled orders based on customer specifications.
- Received and tracked incoming inventory shipments.
Store Associate
Reliance Recruitment labor hire
Manukau, NZ
01.2022 - 10.2023
- Maintained store cleanliness and organized merchandise displays to enhance customer experience.
- Used RF scanning devices to locate product in the warehouse for picking purposes.
- Utilized RF scanning equipment for tracking inventory.
- Identified and reported damaged items during picking process to minimize loss and ensure quality.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Streamlined order picking, packing, shipping, receiving, and restocking processes to improve operational flow.
- Operated machinery for packing and shipping products efficiently.
- Coordinated shipping schedules with carriers, ensuring timely deliveries to meet customer expectations.
- Inspected incoming materials for quality and accuracy before processing.
- Maintained accurate inventory records in warehouse management systems, supporting effective stock management.
- Ensured compliance with safety regulations during all operational tasks.
Receptionist Administrator
Kelly services
Auckland, NZ
01.2021 - 01.2022
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Scheduled appointments and maintained calendars for multiple executives, optimizing their time management.
- Ensured reception area was clean and organized, creating a professional first impression for visitors.
- Handled diverse needs for clients in-person, by phone or through email.
- Responded promptly to emails from customers and other departments within the organization.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Collaborated with team members to streamline administrative processes, contributing to improved office efficiency.
- Organized daily office operations, including filing paperwork, ordering supplies, and setting up meeting spaces, to ensure smooth workflow.
- Processed mail and packages for timely distribution to recipients, supporting smooth office operations.
- Maintained office supplies inventory and coordinated timely restocking to support uninterrupted office functions.
- Prepared documents and reports for meetings and presentations.
- Performed data entry and other administrative tasks to support departments.
- Created spreadsheets to track customer information such as contact details and preferences.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
Call Center Consultant & Admin
Best Pacific
Auckland, New zealand
04.2018 - 10.2020
- Managed high-volume calls, achieving customer satisfaction through professional interactions.
- Provided exceptional customer service to resolve inquiries and complaints.
- Resolved customer complaints via phone, email, mail, or social media.
- Processed customer orders, cancellations, returns, and exchanges to ensure smooth transaction experiences.
- Educated customers on product features and services effectively.
- Utilized CRM software to track customer interactions and update records.
- Collaborated with team members to improve call handling efficiency.
- Maintained records of customer interactions, transactions, comments and complaints.
- Utilized computer technology to handle high call volumes quickly and efficiently.
- Evaluated customer feedback to suggest improvements in service delivery processes.
Cleaner Supervisor
Vials Water blasting
Auckland, NZ
03.2015 - 02.2017
- Supervised cleaning teams across residential and commercial sites, ensuring compliance with cleanliness standards.
- Conducted quality inspections, identifying improvement areas to uphold high cleanliness standards.
- Trained staff on effective cleaning techniques and safety procedures.
- Managed inventory of cleaning supplies and equipment, ensuring availability and supporting operational needs.
- Scheduled team shifts to optimize workforce coverage and productivity.
- Guided and supported cleaning staff on resource availability and task completion.
- Coordinated communication between clients and cleaning personnel for service clarity.
- Resolved customer concerns promptly, fostering positive client relationships and enhancing service satisfaction.
- Respond promptly to customer complaints regarding cleanliness issues or any other related matters.
Administration
Nicks Building
Whangarei, New zealand
09.2011 - 02.2014
- Completed day-to-day duties accurately and efficiently.
- Identified customer needs to enhance service delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to increase satisfaction levels.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Prioritized and organized tasks to meet service goals effectively.
- Applied strong problem-solving skills to resolve issues quickly and effectively.
Customer Service Representative
Onehunga Op Shop
Auckland, NZ
02.2005 - 03.2009
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Increased customer satisfaction by addressing issues with knowledgeable and friendly service.
- Assisted customers with inquiries and product selections, enhancing their confidence in purchases.
- Answered customer inquiries and provided accurate product and service information, ensuring informed decisions.
- Trained new staff on customer service protocols and store operations effectively.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Built strong customer relationships through personalized assistance, fostering loyalty and repeat business.
- Organized and tracked inventory levels to ensure product availability. by organizing donations and restocking shelves regularly.
Education
High School Diploma -
Rotorua Girls High
Nz01-2004
Skills
- RF scanning
- Picking and packing
- Order fulfillment
- Inventory management
- Warehouse organization
- Barcode scanning
- Sorting and labeling
- Shipment unpacking
- Order processing
- Supply ordering
- Warehouse safety
- Equipment inspection
- Damage reports
- Supply chain logistics
- Time management
- Task prioritization
- Deadline adherence
- Team collaboration
- Effective communication
- Communication skills
- Verbal communication
- Attention to detail
- Problem solving
- Problem resolution
- Active listening
- Data entry
- Computer skills
- Gathering information
- Call center service
- Call documentation skills
- English fluency
- Gathering information
- Call center service
- Call documentation skills
- English fluency
Languages
English
Professional
Certification
- Warehousing level 1 & 2
- freight & logistics level 1
- Tourism & Travel level 3
- New Zealand certificate in Tourism with strands in tourism travel Level 3 & 4
- Go Rentals car specialist certificate
- Callisto specialist certificate
- Tourism & Hospitality level 2
- Contact center Level 2 & 3
Timeline
pick packing storeperson Rf scanning
Labor Hire
02.2024 - 07.2025
Store Associate
Reliance Recruitment labor hire
01.2022 - 10.2023
Receptionist Administrator
Kelly services
01.2021 - 01.2022
Call Center Consultant & Admin
Best Pacific
04.2018 - 10.2020
Cleaner Supervisor
Vials Water blasting
03.2015 - 02.2017
Administration
Nicks Building
09.2011 - 02.2014
Customer Service Representative
Onehunga Op Shop
02.2005 - 03.2009
High School Diploma -
Rotorua Girls High