SHARNA WILSON

Specialising mostly in traditional 2D art forms which includes paint (trained in Watercolour, Acrylic and Oils), inking (stippling, linework and crosshatch techniques) and dry medium methods. Have also experience in Graphic Design using multiple Adobe programs for editing illustrations for website graphics and printed documents.

• Self-contracted for various logo & rebranding companies for private clients and small businesses using traditional 2D methods.
• Managed creative process from concept to completion for various illustration projects within a team.
• Received multitude of commission work in various mediums for private clients.
• Worked closely with clients and maintained constant communication to understand desired requirements and receiving feedback for project progression.
• Developed illustrations for print which included the process for scanning, edits/adjustment's through Adobe Photoshop and ensuring files are appropriately saved in the correct format for printers.
• Invoicing and packaging online orders securely and organising domestic and worldwide shipping to customers.
• Participated in art exhibitions and shows to display work.
• Successfully established myself online using most forms of Social Media for advertising and staying up to date with algorithm changes and marketing trends.
• My main page to view my portfolio is on Instagram @unquietspace
• Business email: anunquietspace@gmail.com

As the first point of contact with the Nique Clothing label, I proudly and professionally represented the company by providing a high level of customer service in both style knowledge and an understanding of the companies goal of pushing ethical and sustainable wear. While building strong and trusting relationships with clients was my main focus, I made it a personal goal to also push daily sales targets while adapting and learning new sales approaches.

Customer Service

• Exhibited high-energy, professionalism and a welcoming presence when assisting new and regular clients.
• Actively interacted with clients and prompting with follow-up questions to provide easier recommendations. Successfully building a relationship with client and making sure we're both on the same page.
• Reassured clients and provided them with a comfortable and safe environment for styling.
• Keeping updated on current style trends on social media and provided suggestions/advice for picking pieces that interlace with their current wardrobe.
• Seamlessly handling any in-person concerns/complaints and determining root cause of problems and resolving swiftly.
• Followed up with customer orders, requests and resolving any outstanding issues making sure customer satisfaction with the company remained high.
• Bolstered client retention by providing detailed information on items, any sale discounts and inspiring interest in upcoming styles.
• All transactions including returns and exchanges were processed via the Shopify application.

Store and Staff

• Maintained a high standard of cleanliness and OHS for front of house, changerooms and back office.
• Organised promotional and sale sections (which occasionally included repricing items) when appropriate.
• Kept inventory on floor topped up, organised and displayed in a professional and eye-catching manner.
• Identified missing and mislabelled units.
• Supervision and training of new staff in operating procedure's and company policies.

Administration

• Counted and documented opening and closing cash amounts in till daily. Cash purchases were recorded and banked immediately.
• Weekly inventory check of best sellers and organising replenishments with HO.
• Inventory stock count for any discrepancies and notifying management.
• Update account information of clients to maintain customer records.
• Regular correspondence with HO staff via phone or Outlook.
• Collaborated with other Nique team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Packaging and organizing dispatch of online orders and store transfers. All online order details records in Excel.
• Analyzed customer trends to discover areas of opportunity and provide feedback to management.
• Creating a daily EOD reports using Word for managements viewing, containing details of takings, target goals and the updated weekly/monthly totals. Plus general client feedback.
• Correctly updating Excel spreadsheets for daily, weekly and monthly budgets.

As a Manager it was a pleasure to represent the Dymocks franchise, a company that I had been a customer for for years. I challenged myself and my staff by setting sales targets while maintaining structure and professionalism within the store. As my first Managerial position I took every opportunity to learn and grow.
The following is a category breakdown of my responsibilities.

Administration

• Balancing float & making daily bank deposits
• Setting daily & monthly budgets & KPI targets
• Placing orders for backlist & new release stock
• Regular weekly meetings with representatives from Australia's major book distributors & publishers (United Books, Alliance Distribution, Harper Collins, Scholastic etc.). Also included negotiating on bulk orders and special offers
• Processing invoices for incoming stock
• Processing returns & credits for stock outgoing to suppliers
• Supervising handling of debtor payments
• Regulating stock taken on temporary approval to local schools & libraries
• Data entry for invoices & account payments into MYOB
• Data entry daily till totals and takings in MYOB
• Attending weekly meetings with business' Managing Director/Owner

Staffing & Customer Service

• This includes general management of staff, and maintaining a high level of customer service within team
• Instructing & allocating tasks on a daily basis
• Organising staff rosters
• Interviewing new staff, which includes one-on-one training
• Helping with any discrepancies/concerns with staff to help boost & maintain their wellbeing
• Leading staff morning meetings & team training sessions
• Conducting performance appraisals with individual employees
• Attending to customer in person or on call enquiries, special order placements, store transfers & lay-bys
• Resolving difficult conflicts with customers in-store & any complaints

Store

• Organisation of in-store promotional material & front window visual displays
• Ensuring monthly Dymocks promotions/catalogue are up to date & at high standards
• Coordinating events including author signings in-store & at local venues (libraries & schools), as well as after store hours promotional events
• Categorising & reorganising shelves & displays
• Maintain cleanliness & OHS regulations for staff & customers.

• Regular customer service which included handling enquiries, recommendations, reservations & complaints
• Money handling & EFTPOS usage with payments
• Regular usage with phone queries
• Following up on overdues & client account issues
• Completing tasks given by supervisor
• Categorizing DVDs & games
• Keeping front of house/ in store tidy & presentable