Sharnah Atkins
Ferntree Gully,VIC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behaviour. Talked with children about personal interests to build relationships and trust. Highly efficient Team Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
Work History
Waitress
Bees Knees Cafe
08.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Babysitter
Christine Thompson
10.2020 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Assisted with light housekeeping duties as well as running errands.
Team Member
KFC
01.2021 - 03.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Bachelor of Nursing -
Australian Catholic University
Melbourne, VIC2027
Victorian Certificate of Education -
Blackburn High School
Blackburn, VIC11.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Order Taking
- Cash Handling
- Safe Food Handling
- Complex Problem-Solving
- Time Management
- Strong Work Ethic
- Reliability
- Patience and Empathy
Playing Netball
I have played netball for 7 years for Ferntree Gully Netball Club. Now I have started playing netball for Ferntree Gully Eagles Football Netball Club. I have played 2 years of representative netball fro Mountain District Netball Association.
Timeline
Waitress
Bees Knees Cafe
08.2022 - Current
Team Member
KFC
01.2021 - 03.2024
Babysitter
Christine Thompson
10.2020 - Current
Bachelor of Nursing -
Australian Catholic University
Victorian Certificate of Education -
Blackburn High School
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