Sharnah Strode
Chelsea Heights,VIC
Summary
A highly experienced and well respected medical administration professional, I am now seeking new opportunities. I wish to continue to deliver exceptional customer service, as part of a dynamic and supportive team that values the unique loyalty, drive and commitment I bring to my role. I value a positive patient experience knowing the patients care is the centre of what we do
Overview
29
29
years of professional experience
Work History
Cardiac Cath Lab Booking Coordinator
Monash Health - Victorian Heart Hospital
12.2015 - 10.2024
- Acting as first point of contact for catheter lab bookings for internal and external Cardiologists
- Receiving/ triaging referrals from specialists for elective, public and private patients
- Engaging with patients and their families from all walks of life via phone, email, mail and SMS
- Handling enquiries, confirming admission requirements and resolving issues
- Ensuring cancelled appointments are replaced in a timely and appropriate manner
- Booking intervention procedures in accordance with patient need and specialist availability
- Adding all cardiac rhythm management (CRM) patients to the waiting list
- Working closely with administrators and specialists to plan CRM procedure times
- Booking inpatient transfers via instruction from the Catheter Lab Coordinator
- Liaising directly with the Private Booking Team and Private Cardiac Liaison Coordinator to ascertain catheter lab availability for all private patients
- Booking outpatient catheter lab procedures in appropriate database systems
- Ensuring accurate and complete patient records and documentation are available
- Ensuring the patient has followed instruction and is correctly prepared for the procedure
- Training and mentoring new and existing staff
- Supporting the amalgamation of Monash Heart and Jessie Mac into the VHH in March 2023
- Updating patient details, creating reports and secure records handling
- Identifying patients requiring interpreting services
Administration Officer
MonashHeart - Monash Health, Dandenong and Clayton
10.2015 - 12.2015
- Acting as first point of contact for 15 – 20 cardiologists across Clayton, Casey and Dandenong
- Managing patient appointments through booking, confirming, cancellation and rescheduling
- Working as part of a team of 5, assisting with interviews, rostering and leadership as required
- Private/ Medicare billing for consulting and ambulatory testing
Administration Officer - Surgical
Monash Health
12.2006 - 10.2015
- Acting as first point of contact for elective surgery bookings
- Working on special projects, including upgrades and implementations
- Providing relief support for multiple Interventional and surgery services across the health service
Receptionist / Records Clerk
Moorabbin Hospital
04.2005 - 12.2006
- Acting as first point of contact for the hospital via phone, email and face to face
- Processing admissions and discharges for chemotherapy patients and elective surgery
- Handling medical records and ensuring accurate and complete patient files are available
Receptionist
Langton Medical Centre
01.1996 - 04.2005
- Meeting and greeting patients and their families as first point of contact for the practice
- Handling enquiries and correspondence via phone, email and face to face
- Private and Medicare billing
- Booking appointments and managing diaries
- Providing administrative support to 7 G.P’s, including two methadone treating doctors, a physiotherapist, psychologist, pharmacy and a pathology clinic
Skills
- Interpersonal skills
- Relationship building
- Patient interaction
- Effective communication
- Organisational skills
- Time management
- Decision making
- Problem solving
- Attention to detail
- Collaboration
- Self-motivation
- Medical terminology
- Confidentiality
- Flexibility
- Adaptability
- Resilience
- IPM
- EMR
- Health Track
- Cardiobase
- SMR
- Microsoft Office
- MS Teams
- Medical Director
- Medilink
- Telephone systems
- Scanning
- Faxing
- Photocopying
- Data entry
References
- Liz Feeney, Director, Application Services/ Digital Health, 0412 032 226, elizabeth.feeney@monashhealth.org
- Katie Hogan, Nurse Co-Ordinator, Cardiac Catheter Lab, 0401 001 681 | 03 5986 0603, Katie.hogan@y7mail.com
Accreditations
- Fully immunised
- Full Victorian drivers licence
- Working with Children Check and National Police Check eligible
- All required CPD with Monash Health
Timeline
Cardiac Cath Lab Booking Coordinator
Monash Health - Victorian Heart Hospital
12.2015 - 10.2024
Administration Officer
MonashHeart - Monash Health, Dandenong and Clayton
10.2015 - 12.2015
Administration Officer - Surgical
Monash Health
12.2006 - 10.2015
Receptionist / Records Clerk
Moorabbin Hospital
04.2005 - 12.2006
Receptionist
Langton Medical Centre
01.1996 - 04.2005
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