SHARNAY STEPHEN
Newell,Australia
Summary
I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Adult Domestic Violence Worker
Cairns Regional Domestic Violence Service
Mossman, Qld
06.2023 - 06.2024
- Provide effective crisis intervention including intake and assessment, information and referral,
- crisis counselling, medium to long term DV counselling and assistance with protection order applications to victims of domestic and family violence, exercising professional judgement whilst working within the guidelines of relevant legislation and organisational policies.
- Work flexibly with a variety of modalities appropriate to counselling people as their individual needs and learning styles dictate.
- Maintain links, cooperation and networks with other organisations to provide effective services and improve coordination of service responses.
- Maintain professional and client resources for use in the organisation.
- Assist in enhancing greater community awareness of domestic and family violence and the effects it has on women and children by participation in community education as required by the Senior Practitioner or Chief Executive Officer of CRDVS.
- Prepare and maintain appropriate, accurate and confidential records of client work, including case management plans, reports and assessments as appropriate.
- Undertake administrative tasks relevant to the position, including collection and timely reporting of CRDVS statistical data to the Chief Executive Officer of CRDVS, and assist in the general administration of the organisation.
- Participate actively in regular case management meetings with other CRDVS team members.
- Participate actively in supervision (internally and externally) and professional development and training.
- Work cooperatively as a member of a team to achieve the smooth and effective functioning of the Service and the achievement of organisational and client goals.
- Comply with all CRDVS policies and procedures including the Code of Conduct which sets out expectations relating to behaviour and communication.
- Undertake other duties as directed by the Senior Practitioner or Chief Executive Officer.
Women and Girls Program Facilitator FDV
Wuchopperen Health Service
Cairns, Australia
12.2022 - 06.2023
- Identified areas in need of improvement and implemented solutions
- Provided crisis counseling and intervention services to clients in emergency situations
- Planned special events for program participants based on changing needs, times of year, and availability
- Assisted clients in identifying community resources and connecting with appropriate services
- Assisted clients in developing and setting realistic goals to promote positive change
- Documented client progress and activities in accordance with agency policies and procedures
- Collaborated with other professionals to plan and coordinate care for clients
- Facilitated peer support groups to help clients connect with others
- Maintained high level of client confidentiality, following strict guidelines, and recommendations
- Monitored case progress for timely completion and compliance with applicable regulations
- Provided crisis intervention and case management services to child, family and legal guardians
- Assisted clients with daily living needs to maintain self-esteem and general wellness
Connect Wanju Peer Support Worker
Wungening Aboriginal Corporation
Perth, Australia
08.2022 - 12.2022
- Peer connection
- Collaborated to set goals and outline steps to achieve objectives
- Collaboration with GCIP Case Managers
- Brokerage and advocacy to services
- Established ongoing connection to service
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys
- Developed strategies to promote team building and collaboration
- Maintained strict data confidentiality and privacy on information related to individuals
- Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills
- Transported individuals safely to support meetings and medical appointments
- Helped individuals overcome harmful drug and alcohol addictions
Bartender
Sarbas Italian Restaurant
06.2020 - 08.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Upsold customers from shelf to premium brands to help boost sales
- Balanced daily registers and generated sales reports for management
- Planned and coordinated special events to boost customer numbers and profits
- Kept track of bar tabs and transferred open tabs to dining area for wait staff
- Trained new bartenders on drink preparation and upselling techniques
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Checked identification of guests to verify age requirements for alcohol purchase
- Poured wine, beer and cocktails for patrons
- Dealing with customer inquiries and complaints
Waitress/Bartender
Bayswater Quality Hotel
08.2018 - 07.2019
- Maintained accuracy while handling payments, giving change and printing receipts for customers
- Greeted customers, answered questions and recommended specials to increase profits
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties
- Prepared salads, appetizers and garnishes to assist kitchen staff
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Relayed orders to service bar and kitchen via point-of-sale register system
- Cleared table and bussed dishes to allow for quick setups
- Set up dining room to meet hospitality and service standards
- Resolved customer concerns with friendly and knowledgeable service
- Developed strong and lasting resident relationships
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens
Acting Senior Residential Care Officer
Department for Communities
06.2015 - 08.2017
- Provides a high standard of therapeutic care consistent with the Department's Residential Care Framework
- Plan, coordinate and participate in daily life and recreational activities with young people to promote positive growth, development and change
- Ensures compliance with legislation, departmental policies, practices and management instructions within the work unit
- Supervises Residential Care Workers in all matters impacting on the management and therapeutic care of children and young people
- Undertakes and organises housekeeping and maintenance to ensure a positive and safe physical environment
- Coordinates assessment and therapeutic plans for assigned children and youth
- Monitor and evaluate to work on improvements and initiatives
- Perform administrative duties including data entry, petty cash recoup and provide written and verbal reports
- Supported youth with nurturing and caring assistance focused on empowering and positive independence
Residential Care Officer
Department for Communities
06.2014 - 09.2015
- Provide therapeutic residential care to young people within the Residential Care Framework
- Plan, coordinate and participate in daily life and recreational activities with young people to promote positive growth, development and change
- Liaises with Department, government and non-government agencies and family members when required
- Perform administrative duties including data entry and provide written and verbal reports
- Undertakes and organizes housekeeping and maintenance to ensure a positive and safe physical environment
- Supported youth with nurturing and caring assistance focused on empowering and positive independence
- Documented child progress, reporting extreme changes in behavior
- Modeled positive behavior for residents by providing leadership and positive interactions
Education
Diploma of counselling -
Marr Mooditj Training
Perth12.2022
Diploma - Mental Health
Marr Mooditj Training
Perth12-2020
Certificate IV - Mental Health
Marr Mooditj Training
Perth12-2019
Certificate IV Community Services - Family And Community Services
Polytechnic West
Midland12-2014
Certificate III Aboriginal And Torres Strait Islander Primary Health -
Marr Mooditj Training
Perth12-2012
Skills
- Appointment Scheduling
- Verbal and Written Communication
- Decision Making
- Coaching and Mentoring
- Team Collaboration
- Safety Protocols and Procedures
- Documentation and Reporting
- Conflict Resolution
- File and Record Keeping
- Intervention Support
- Relationship-Building Skills
- Recovery Assistance and Support
Certification
- Love Bites Senior (Years 10-12) Respectful Relationships Education Facilitator, MM/DD/YY
- Cardiopulmonary Resuscitation (CPR) & Defibrillation, MM/DD/YY
Timeline
Adult Domestic Violence Worker
Cairns Regional Domestic Violence Service
06.2023 - 06.2024
Women and Girls Program Facilitator FDV
Wuchopperen Health Service
12.2022 - 06.2023
Connect Wanju Peer Support Worker
Wungening Aboriginal Corporation
08.2022 - 12.2022
Bartender
Sarbas Italian Restaurant
06.2020 - 08.2022
Waitress/Bartender
Bayswater Quality Hotel
08.2018 - 07.2019
Acting Senior Residential Care Officer
Department for Communities
06.2015 - 08.2017
Residential Care Officer
Department for Communities
06.2014 - 09.2015
Diploma of counselling -
Marr Mooditj Training
Diploma - Mental Health
Marr Mooditj Training
Certificate IV - Mental Health
Marr Mooditj Training
Certificate IV Community Services - Family And Community Services
Polytechnic West
Certificate III Aboriginal And Torres Strait Islander Primary Health -
Marr Mooditj Training