Summary
Work History
Education
Skills
Additional Information
Volunteer work
Generic

Sharndelle Fernandez

Ferntree Gully,VIC

Summary

Detail-oriented Compliance Manager offering years of expertise in risk management, policy development and strategic planning.

Advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions.

Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation.

Exceptional skill in interpreting and summarizing regulations to drive organisation wide compliance.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

AU Compliance Manager

Identity Digital Australia Pty Ltd
01.2019 - 09.2022
  • Ensure contract compliance with Registry License Agreement contracted by AU Government Regulator and other governing bodies Cyber and Infrastructure Security Centre (CISC)
  • Regular (internal and external) auditing to ensure ongoing compliance with ISO 27001, ISO 22301 and key security and risk protocols outlined in our Registry Licence Agreement
  • Ensure the ongoing compliance with protection of .au registry data, registry PII and adherence to The Telecommunications Act, Privacy Act to comply with the laws governing the areas of privacy and security applicable to Critical infrastructure
  • Collaborate with Security to develop, implement, audit and produce Risk Management reports for Governance Boards in accordance with Frameworks through understanding and ensuring compliance to Security of Critical Infrastructure (SOCI) legislation
  • Note: Gap in Employment: Maternity leave with 2nd child and completed HR Degree

Parental Leave/Completed Business Degree

Maternity Leave
07.2017 - 01.2019

Office Manager

Interprit
11.2015 - 07.2017
  • Streamlined Database: Optimised data retrieval speed by 20% and accuracy by 15%, enabling data-driven decisions
  • Fostered Culture: Increased collaboration by 10% and retention by 5% through engaging events and social calendar
  • Managed Resources: Reduced inventory loss by 30% and achieved a 10% cost reduction through asset tracking and vendor negotiation
  • Enhanced Customer Experience: Improved satisfaction by 15% and reduced response time by 25% with streamlined protocols
  • Ensured Financial Integrity: Managed payroll flawlessly, automated processes for 20% reduction in time, and maintained timely payments
  • Increased Efficiency: Reduced administrative time by 15% and improved document accessibility by 20% with standardised procedures and systems
  • Supported HR: Maintained accurate personnel records and reduced onboarding time by 10%.

National Compliance Consultant

Nursing Australia
01.2013 - 11.2015
  • I was responsible for managing compliance for all clients and healthcare professionals (HCPs), as well as providing support to the National Operations Manager
  • Our main objective was to ensure the safety of our members and achieve zero harm, in alignment with the values of our organisation
  • One of my key tasks was to develop standards for handling compliance related to mandatory training for both clients and HCPs
  • I worked to establish guidelines that would be followed across the board
  • Another important aspect of my role was maintaining compliance standards on a national level
  • This included overseeing processes such as Criminal Record Checks, WWC Checks, and competency programs during the recruitment of healthcare professionals
  • By implementing these measures, we aimed to ensure that our HCPs were qualified and capable of meeting industry standards
  • In order to continuously improve our compliance efforts, I collaborated with Education Consultants
  • Together, we created training sessions based on client feedback, ensuring that our HCPs remained compliant with current industry standards.

National Member Services Team Leader

Nursing Australia
05.2011 - 01.2013
  • I compiled daily, weekly, and monthly reports using our custom HRMS (HR Link Cognos database - Mantech systems) for the National Quality Manager and General Manager
  • I successfully project managed the rollout of national marketing campaigns, advertising, and coordinated website updates
  • In addition, I efficiently managed national recruitment efforts, both internal and external, as well as training initiatives
  • Furthermore, I actively contributed as part of the Project Team responsible for redeveloping NA's national recruitment procedures, training manuals, and developing KPIs for Nursing Australia national recruitment officers.

Education

Bachelor Of Business Studies - Double Major: HR Management & Management

Monash University
Melbourne, VIC
2019

Skills

  • Documentation Compliance
  • Information Gathering
  • Data Evaluation
  • Internal Audits
  • Regulatory Standards
  • Document Analysis
  • ISO14001:2014 Compliance
  • Staff Training
  • Program Requirements
  • Process Management
  • Corporate Regulations
  • Legislative Monitoring
  • Policy Revision
  • Technical Compliance
  • Training Coordination
  • Analytical Thinking
  • Risk Reviews
  • Project Management
  • Training and Education
  • Compliance Initiatives
  • Strategic Goals
  • Compliance Auditing
  • Regulatory Compliance Oversight
  • Reporting
  • Legal Documents
  • Legal Requirements
  • Documenting Communications
  • Risk Identification
  • Privacy and Confidentiality
  • Internal Policy Implementation
  • Area of Expertise Regulations
  • Documentation Compliance
  • Cybersecurity Protocols
  • Best Practices
  • Data Security
  • Legal Research
  • Compliance Reporting
  • Online Research
  • Violation Reporting
  • Database Research
  • Data Acquisition
  • Drill Coordination
  • Leadership Techniques
  • Data Presentation Skills
  • Records Management Expert
  • Law and Statute Compliance
  • Audit Documentation
  • Business Operations
  • Compliance Evaluations
  • Online Databases
  • Audit Compliance

Additional Information

  • Leadership Excellence Award from Margaret Keech MP - Member for Albert, Minister for Child Safety and Minister for Women (QLD Government)
  • Thank you letter from The Honourable Desley Boyle MP - Member for Cairns and Minister for Child Safety, for information provided during Estimates 2007 (QLD Government)

Volunteer work

Chair of St Bernadette’s Catholic Primary School Advisory Council.

Volunteer for Knox Environmental Society.

OHS Committee member – Nursing Australia/Skilled.

St. Vincent de Paul - Fundraising.

Cancer Council - Corporate Fundraising.

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Sharndelle Fernandez