Summary
Overview
Work History
Education
Skills
Personal Information
Career gap
Timeline

Sharnee McNamara

Ripley,QLD

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

15
15
years of professional experience

Work History

Retail Assistant

Body peace bamboo
06.2022 - 10.2023
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Assisted management with loss prevention initiatives, lowering instances of theft within the store premises.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.

Assistant

Benowa Children Centre
01.2010 - 02.2015
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Boosted children''s cognitive development with age-appropriate educational games and activities.
  • Maintained daily records of children's individual activities, behaviors, meals, and naps.
  • Maintained accurate records of attendance, incident reports, and daily logs for effective documentation purposes.
  • Continued professional growth by attending workshops, conferences, or training sessions related to early childhood education trends.
  • Enhanced children''s social skills by organizing group activities and fostering positive interactions.
  • Contributed to curriculum planning by suggesting age-appropriate themes, materials, and resources for learning opportunities.
  • Provided extra support for children with special needs by adapting activities or offering one-on-one assistance when necessary.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Assisted in potty training and toilet hygiene.
  • Established positive relationships with parent to collaboratively promote child's wellbeing.
  • Supported early language development through storytelling, songs, and interactive conversations with children.

Customer Service Cashier

Woolworths Group
09.2008 - 01.2010
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Education

Cert 3 in Childrens Services - Childcare

Goldcoast Institute of Technology , Gold Coast, QLD
12.2012

Completed Year 11 -

Ballarat High School, Ballarat, VIC
01.2010

Skills

  • POS System Operation
  • Customer Assistance
  • Multitasking Competence
  • Time Management Capabilities
  • Adaptability and Resilience
  • Retail transactions processing
  • Store maintenance know-how
  • Friendly and Helpful
  • Honest and Dependable
  • Attention to Detail
  • Team Cooperation
  • Strong Communication and Interpersonal Skills
  • Inventory and Stocking

Personal Information

Date of Birth: 09/17/93

Career gap

In the past 9 years, i dedicated myself to raising and nurturing my family as the stay at home parent to support my husbands career in the Queensland police service.

This role allowed me to develop exceptional multitasking, organizational and problem solving skills, now im excited to re-enter the workforce and bring my unique perspective to contribute to a new professional opportunity. 

Timeline

Retail Assistant - Body peace bamboo
06.2022 - 10.2023
Assistant - Benowa Children Centre
01.2010 - 02.2015
Customer Service Cashier - Woolworths Group
09.2008 - 01.2010
Goldcoast Institute of Technology - Cert 3 in Childrens Services, Childcare
Ballarat High School - Completed Year 11,

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Sharnee McNamara