Sharnee Power

Department Manager

Kmart Australia

06.2009 - 08.2024

Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Established clear performance expectations for staff members which led to increased accountability.
Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Led a team of professionals to consistently achieve or exceed performance targets.
Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
Assisted in organizing and overseeing assignments to drive operational excellence.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.