Sharne Lyla Doyle
Morayfield
Summary
- Multi skilled having experience in Retail, Manufacturing, Sales, Office administration, Cleaning, construction.
- Highly self-motivated with a strong work ethic.
- Able to work productively with others or also able to work alone with minimal to no supervision.
- Well organized with attention to detail and the ability to multitask and priorities workload.
- Able to work under pressure in a busy workplace and to deadlines.
- Fast learner, always eager to further develop and learn new skills.
- Enthusiastic and friendly manner towards co-workers and customers.
- Excellent communication and customer service skills developed working in various industries.
- Follows directions well.
- Honest, trustworthy and compassionate.
- Worked to KPI's.
Overview
19
19
years of professional experience
Work History
Branch Manager
Oxworks
04.2024 - Current
- Continuously monitored branch performance Ensuring KPI's are met.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Overseeing daily operations of the branch
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Handling customer complaint effectively.
- Encouraging growth within the team.
- Delegation of workloads to ensure all deadlines are met.
- Rostering
- Payroll
- Ordering of materials
- Banking
- Quoting and invoicing.
- Onboarding new team members and completing company training.
- Completing all required training given to increase my current skill set or that will provide me with new skills.
- Completing stock counts.
- Effectively Performance managing people. ( Performance reviews, under performance reviews, employment terminations and pay rises.)
- Working in the warehouse picking and packing in peak times.
- Running of the warehouse day to days.
- Completing checklists on trucks and forklifts.
- Booking forklifts and trucks in for maintenance when required.
- Working with purchasing, manufacturing, pricing and key project officers regarding out going orders or upcoming quotes.
- Writing off damaged stock.
- Stock relocations.
- Booking of Courier pick ups.
Stay at Home Parent
Self Employed Services
06.2013 - Current
- Control of the finances
- Handling of scheduling
- Cleaning
- Organization
- Control of Shopping
- Handyman
- Preparation of meals
Sales Officer
Oxworks
05.2023 - 03.2024
- Handling customer enquires.
- Handling customer quotes and orders.
- Completing Basic CADs for customers Custom orders.
- Handling Cash, eftpos and Direct debit payments.
- Organising Customer Deliveries with both despatch and customers.
- Ensuring KPI's are met.
- Making sure that what is provided to the customer is what the customer requires to complete their project.
- Completing customer refunds.
- Completing returns of products either to stock or removing them from stock.
- Completing daily banking.
- Dealing with customer complaints and coming to a beneficial conclusion that suits both parties.
Assistant Manager/ Store Manager
Goldmark, Prouds, Angus and Coote Jewellers
09.2016 - 08.2023
- Working to meet Shift KPI's as well as monthly KPI's
- Working in a team environment and solo
- Money handling
- Processing applications for in house finance
- Handling and selling of high-priced Diamonds and Golds
- Processing and completion of relevant paperwork for repairs, faulty items, special customer orders and exchanges
- Ordering of stock and special make items
- Resizing of watches
- Checking and receiving of delivered merchandise
- General Cleaning
- Organization of current stock
- Merchandise
- Reading of Sku's and tickets
- Coaching of team members
- Reading and understanding of loss and profit reports
- Understanding of rosters
- Supervising of team members
- Assigning of tasks
- Training of team members
- Customer complaints
- Conducting meetings
- Putting new policies and procedures into play
- Rostering
Labourer
TJs Nutcrackers
08.2018 - 05.2023
- Use of heavy machinery
- Making parts for nutcracker devices
- Assembling of nutcrackers themselves
- High attention to detail
Manager
Shotgun Fencing and Landscaping
08.2016 - 05.2023
- Working in a team environment and solo
- Money handling
- Ordering of materials and their deliveries
- Checking and receiving of delivered materials General Cleaning
- Reading and understanding of loss and profit reports
- Supervising of team members
- Assigning of tasks
- Customer complaints
- Landscaping and building of fences both Colorbond and Timber
- Quoting and Invoicing
- Banking
- Scheduling.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Using software such as Xero and QuickBooks.
- Basic accounting.
Sales Assistant
Goldmark, Prouds, Angus and Coote Jewellers
10.2015 - 09.2016
- Working to meet Shift KPI's as well as monthly KPI's
- Working in a team environment and solo
- Money handling
- Processing applications for in house finance
- Handling and selling of high-priced Diamonds and Golds
- Processing and completion of relevant paperwork for repairs, faulty items, special customer orders and exchanges
- Ordering of stock and special make items
- Resizing of watches
- Checking and receiving of delivered merchandise
- General Cleaning
- Organization of current stock
- Standing and presenting merchandise
- Reading of Sku's and tickets.
Picker, packer
Polar fresh
08.2012 - 02.2013
- Working in cold rooms between 3 to 14 degrees
- Working in a team environment
- Operation of heavy machinery (Rider pallet truck)
- Sticking to a high pick rate deadline
- Completion of relevant paperwork such as Incident Reports
- Upkeep of strict work place health and safety protocols at all times
Industrial Cleaner
Quad Cleaning Services
04.2010 - 04.2011
- Industrial cleaning in an Aluminium Factory
- Safe use of highly concentrated chemicals for cleaning purposes
- Preparing of stock (chemicals and general cleaning equipment)
- Upkeep of strict work place health and safety protocols at all times
- Cleaning restricted areas and laboratories
- Operation of Pac vac
- Mopping, cleaning walls and removal of rubbish/waste
- Cleaning and sanitizing bathroom facilities, glass & mirrors, offices and staff kitchens
- Completion of relevant paperwork such as Incident Reports and Sign
- On/Off paperwork
Administration/ Bookings
Ink Blitz Tattoo
01.2006 - 09.2010
- Promotions/ General Cleaning, :
- Accurate money handling
- Taking and organizing bookings
- Answering telephones and general enquiries with a pleasant phone manner
- General administration duties such as photocopying, faxing and emailing
- Organizing and printing of stencils for customers
- Designing of business cards and promotional posters
- Basic bookwork and account keeping
- Payroll and banking
- Sterilization of equipment
- General cleaning of studio and reception area
- Providing excellent customer service ensuring repeat business
- Providing product knowledge to customers to enhance sales
- Goods and receiving - checking orders and signing for deliveries.
Education
No Degree - Chain of Responsibility Legislation
Urban Learning
Brisbane, QLD11-2024
No Degree - First Aid And CPR
Australia Wide First Aid
Caboolture, QLD06-2024
Studying Diploma of Community Service -
TAFE Queensland
Caboolture, QLD06.2023
Diploma of Business -
Evocca
2015
Cert. II in Retail -
National Retail Institution
2012
No Degree - Completion of Year 10
Kingston College
Kingston, QLD12.2007
Skills
- Goals and performance
- Branch operations management
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and mentoring
- Relationship building and management
- Verbal/written communication
- Operations management
- Decision-making
- Interviewing and hiring
- Sales development
- Project management
- Conflict resolution
Timeline
Branch Manager
Oxworks
04.2024 - Current
Sales Officer
Oxworks
05.2023 - 03.2024
Labourer
TJs Nutcrackers
08.2018 - 05.2023
Assistant Manager/ Store Manager
Goldmark, Prouds, Angus and Coote Jewellers
09.2016 - 08.2023
Manager
Shotgun Fencing and Landscaping
08.2016 - 05.2023
Sales Assistant
Goldmark, Prouds, Angus and Coote Jewellers
10.2015 - 09.2016
Stay at Home Parent
Self Employed Services
06.2013 - Current
Picker, packer
Polar fresh
08.2012 - 02.2013
Industrial Cleaner
Quad Cleaning Services
04.2010 - 04.2011
Administration/ Bookings
Ink Blitz Tattoo
01.2006 - 09.2010
Studying Diploma of Community Service -
TAFE Queensland
Diploma of Business -
Evocca
Cert. II in Retail -
National Retail Institution
No Degree - Completion of Year 10
Kingston College
No Degree - Chain of Responsibility Legislation
Urban Learning
No Degree - First Aid And CPR
Australia Wide First Aid
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