Summary
Overview
Work History
Education
Skills
Custom
Reference
Timeline
Generic

Sharni Cooper

Belmont,NSW

Summary

Experienced Cluster Manager with over 25 years in retail.

Includes women's apparel and accessories, men's, kids', and homewares within concept and concession departments.

With a background in leading cross-functional teams to meet organizational goals. Notable strengths include strategic planning, performance optimization, and relationship management. Demonstrated success in streamlining operations and contributing to revenue growth through insightful leadership. Possess strong communication skills and ability to foster collaborative work environment.

Overview

19
19
years of professional experience

Work History

Cluster Manager

Witchery
Kotara
07.2012 - 11.2025
  • Implemented inventory management systems to optimize stock levels.
  • Conducted regular performance reviews for staff development.
  • Led team training sessions to enhance customer service skills.
  • Coordinated marketing initiatives to drive store traffic and sales.
  • Oversaw visual merchandising standards to align with brand guidelines.
  • Analyzed sales data to identify trends and inform strategic decisions.
  • Fostered a positive work environment to improve team morale and collaboration.
  • Developed and maintained strong relationships with key stakeholders in the cluster.
  • Analyzed data regularly to evaluate trends or changes that could impact on service delivery or operations within the cluster.
  • Managed budgets for the cluster, ensuring financial targets were achieved within agreed timelines.
  • Provided guidance and support to staff on operational procedures, policies and processes.
  • Identified training needs of staff within the cluster and implemented appropriate development plans accordingly.
  • Implemented strategies to improve productivity, efficiency and quality of service delivery in the cluster.
  • Lead a team of professionals in providing high level administrative support services within the cluster environment.
  • Monitored and evaluated performance of team members to ensure quality standards were met.
  • Participated in recruitment activities such as interviewing potential candidates for positions within the cluster.
  • Evaluated and managed performance of shop managers, supervisors and administrative retail staff.
  • Assessed customer feedback data from surveys and used it to inform decision-making in relation to service delivery improvements.
  • Conducted regular meetings with staff to review progress, discuss challenges and identify areas for improvement.
  • Promoted collaboration between different teams by encouraging knowledge sharing amongst employees.
  • Developed and implemented strategic plans to achieve sales and profitability targets across the cluster.
  • Utilized data analytics to inform decision-making and identify opportunities for growth.
  • Monitored and reported on key performance indicators (KPIs) to senior management.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Manager

sports craft
Kotara
02.2007 - 06.2012
  • Managed daily operations and ensured team alignment with company goals.
  • Coordinated staff schedules to optimize workforce efficiency and coverage.
  • Oversaw inventory management to maintain stock levels and product availability.
  • Trained new employees on company policies and operational procedures.
  • Monitored compliance with safety regulations and maintained a safe work environment.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Developed and implemented strategic plans to achieve company objectives.
  • Ensured compliance with industry regulations and company policies.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.

Education

High School Diploma -

Cardiff High School
Cardiff, NSW

Skills

  • Inventory management
  • Data analysis
  • Budget management
  • Visual merchandising
  • Marketing strategy
  • Customer relationship management
  • Team leadership
  • Staff development
  • Performance evaluation
  • Problem solving
  • Effective communication
  • Time management
  • Conflict resolution
  • Strategic planning
  • Product launches
  • Operations management
  • Shift scheduling
  • Team building
  • Multitasking
  • Self motivation
  • Policy administration
  • Goal setting
  • Hiring and training
  • Documentation and reporting
  • Task delegation
  • Business analysis and reporting
  • Staff training
  • Decision-making
  • Customer relations
  • Financial management
  • Sales strategy
  • Team collaboration
  • Teamwork

Custom

I would love to have the opportunity to join the Decjuba team at the Kotara store

I am very passionate about helping women feel fabulous, built with a great team of passionate women, and fantastic customer service with a smile and professionalism

Reference

Vanessa Madrid

Regional Manager Witchery at Countryroadgroup

0419640490

0415472565

Timeline

Cluster Manager

Witchery
07.2012 - 11.2025

Manager

sports craft
02.2007 - 06.2012

High School Diploma -

Cardiff High School

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Sharni Cooper