Sharni Cooper
Belmont,NSW
Summary
Experienced Cluster Manager with over 25 years in retail.
Includes women's apparel and accessories, men's, kids', and homewares within concept and concession departments.
With a background in leading cross-functional teams to meet organizational goals. Notable strengths include strategic planning, performance optimization, and relationship management. Demonstrated success in streamlining operations and contributing to revenue growth through insightful leadership. Possess strong communication skills and ability to foster collaborative work environment.
Overview
19
19
years of professional experience
Work History
Retail Store Manager
Decjuba
11.2025 - Current
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
Cluster Manager
Witchery
Kotara
07.2012 - 11.2025
- Implemented inventory management systems to optimize stock levels.
- Conducted regular performance reviews for staff development.
- Led team training sessions to enhance customer service skills.
- Coordinated marketing initiatives to drive store traffic and sales.
- Oversaw visual merchandising standards to align with brand guidelines.
- Analyzed sales data to identify trends and inform strategic decisions.
- Fostered a positive work environment to improve team morale and collaboration.
- Developed and maintained strong relationships with key stakeholders in the cluster.
- Analyzed data regularly to evaluate trends or changes that could impact on service delivery or operations within the cluster.
- Managed budgets for the cluster, ensuring financial targets were achieved within agreed timelines.
- Provided guidance and support to staff on operational procedures, policies and processes.
- Identified training needs of staff within the cluster and implemented appropriate development plans accordingly.
- Implemented strategies to improve productivity, efficiency and quality of service delivery in the cluster.
- Lead a team of professionals in providing high level administrative support services within the cluster environment.
- Monitored and evaluated performance of team members to ensure quality standards were met.
- Participated in recruitment activities such as interviewing potential candidates for positions within the cluster.
- Evaluated and managed performance of shop managers, supervisors and administrative retail staff.
- Assessed customer feedback data from surveys and used it to inform decision-making in relation to service delivery improvements.
- Conducted regular meetings with staff to review progress, discuss challenges and identify areas for improvement.
- Promoted collaboration between different teams by encouraging knowledge sharing amongst employees.
- Developed and implemented strategic plans to achieve sales and profitability targets across the cluster.
- Utilized data analytics to inform decision-making and identify opportunities for growth.
- Monitored and reported on key performance indicators (KPIs) to senior management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Manager
sports craft
Kotara
02.2007 - 06.2012
- Managed daily operations and ensured team alignment with company goals.
- Coordinated staff schedules to optimize workforce efficiency and coverage.
- Oversaw inventory management to maintain stock levels and product availability.
- Trained new employees on company policies and operational procedures.
- Monitored compliance with safety regulations and maintained a safe work environment.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategic plans to achieve company objectives.
- Ensured compliance with industry regulations and company policies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Cardiff High School
Skills
- Inventory management
- Data analysis
- Budget management
- Visual merchandising
- Marketing strategy
- Customer relationship management
- Team leadership
- Staff development
- Performance evaluation
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Strategic planning
- Product launches
- Operations management
- Shift scheduling
- Team building
- Multitasking
- Self motivation
- Policy administration
- Goal setting
- Hiring and training
- Documentation and reporting
- Task delegation
- Business analysis and reporting
- Staff training
- Decision-making
- Customer relations
- Financial management
- Sales strategy
- Team collaboration
- Teamwork
Custom
I would love to have the opportunity to lead the Pandora team at the Charlestown store in NSW
I am very passionate about personalized jewelry and have been a dedicated customer of Pandora for many years now.
I am known in Newcastle for my Pandora stacks and my creativity in creating my collections.
I would love to be able to inspire customers to create there moments through there jewelry and work with a passionate team generating connections and opportunities, building confidence and job satisfaction.
I look forward for an opportunity to meet with you.
Kind Regards
Sharni
Education and Training
other
Reference
Vanessa Madrid
Regional Manager Witchery at Countryroadgroup
0419640490
0415472565
Nadinya
Regional Manager Decjuba Kotara
0415297598
Timeline
Retail Store Manager
Decjuba
11.2025 - Current
Cluster Manager
Witchery
07.2012 - 11.2025
Manager
sports craft
02.2007 - 06.2012
High School Diploma -
Cardiff High School