SHARNI FIDOW
Fletcher,NSW
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
6
6
years of professional experience
Work History
Inbound Call Centre Representative
Sykes
01.2018 - 08.2018
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction
- Resolved complaints efficiently to satisfy customers and encourage future transactions
- Answered phone with friendly greeting to create positive inbound calling experience for customers
- Investigated and resolved customer inquiries and complaints quickly
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Met all customer call guidelines including service levels, handle time and productivity
- Promptly responded to inquiries and requests from prospective customers
- Maintained up-to-date knowledge of product and service changes.
Bank Teller
Westpac Banking Corporation
01.2019 - Current
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Coordinated daily cash reconciliation in high-volume location
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Organized, stocked and maintained teller window area
- Processed exchange and foreign currency
- Maintained teller drawer to perform bank transactions.
Education
Diploma - Community Services
Essential Skills
08.2025
CERTIFICATE 3 Financial Services -
Australian College Of Commerce And Management Wollongong
05.2020
Statement Of Attainment Individual Support -
Essential Skills
02.2019
CERTIFICATE 3 Employment And Training -
Tafe SWSI South West Sydney
03.2017
Skills
- Relationship building and management
- Night and safe deposit procedures
- Compliance, banking laws and regulations
- Excellent time management skills
- Deposit and withdrawal management
- Written and verbal communication
- Computer Skills
- Conflict Resolution
- Collaboration and Teamwork
- Data Confidentiality
References
- Theresa Robertson, Professional reference, Westpac, 0420267887
- Jessica Utai, Personal Reference, 0412270867
Timeline
Bank Teller
Westpac Banking Corporation
01.2019 - Current
Inbound Call Centre Representative
Sykes
01.2018 - 08.2018
Diploma - Community Services
Essential Skills
CERTIFICATE 3 Financial Services -
Australian College Of Commerce And Management Wollongong
Statement Of Attainment Individual Support -
Essential Skills
CERTIFICATE 3 Employment And Training -
Tafe SWSI South West Sydney
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