Sharni Fitzgerald
Wandi, Perth,WA
Summary
Highly driven and hardworking current Territory Manager, looking to obtain a new career opportunity. Having previous experience working in fast paced business's I strive under pressure and adapt to new situations and challenges. I am enthusiastic, passionate and a reliable employee with exceptional organization, patience and customer service skills. I am diplomatic, highly organized and would ideally like to work in an environment that will educate me and expand my knowledge and skills for the future.
Overview
13
13
years of professional experience
Work History
Territory Manager
Rocket
04.2024 - Current
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
- Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.
- Developed and executed territory business plans that aligned with the company's overall sales objectives, ensuring consistent progress towards set targets.
- Exceeded sales targets consistently through effective territory management and strategic planning.
- Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
- Demonstrated strong product knowledge during client interactions, effectively addressing concerns and increasing trust in the product line.
- Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Serviced existing accounts on regular basis to maximize revenue.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Maintained a thorough understanding of industry trends and market dynamics, enabling informed decision-making regarding sales strategies.
- Consistently met or exceeded quarterly sales targets by effectively managing sales pipeline and closing deals strategically.
- Implemented innovative sales techniques that led to increased revenue generation from existing accounts.
- Improved customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
Retail Manager
Night & Day Pharmacy
11.2020 - 04.2024
- Controlled store inventory and reviewed cash handling and operations reports.
- Exhibited excellent people skills during interaction with employees and customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Answered questions about store policies and addressed customer concerns.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Cosmetic Beauty Advisor
Night & Day Pharmacy
11.2018 - 11.2020
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Dispensary Assistant
Night & Day Pharmacy
11.2018 - 11.2020
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.
- Established and maintained patient profiles, updating organizational database with current information.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
Pharmacy Assistant
Night & Day Pharmacy
11.2014 - 11.2018
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported operations with filing, copying and faxing.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Operated cash register and other front counter tasks to facilitate daily operations.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
Trainee
Booragoon Vet & Cat Motel
10.2012 - 12.2013
- Administer medications, vaccines, and treatments as instructed by veterinarian.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Handled equipment, chemicals and materials properly and with caution.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Work Experience
Bull Creek Vet Clinic
03.2012 - 11.2012
- Completed over 300 hours of work expericence
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Atwell College
10.2013
Animal Studies
South Metropolitan TAFE
Murdoch, WA06.2012
Skills
- St Johns First Aid Certificate
- Problem Anticipation and Resolution
- Money Handling
- Effective Working Relationships
- Retail Effectiveness
- Leadership Capabilities
Additional Information
REFERENCES
Professional:
John Cooke
Owner of Night & Day Pharmacy
0412002849
Essa Hourani
Store Manager at Night & Day Pharmacy
0401302215
Angela Walters
Api Buisness Development Manager
0414269086
Violet Walker
Territory Manager Aspen ENT
0402555359
Personal:
Felicia Micale
Co-worker at Night & Day Pharmacy
0402167760
Timeline
Territory Manager
Rocket
04.2024 - Current
Retail Manager
Night & Day Pharmacy
11.2020 - 04.2024
Cosmetic Beauty Advisor
Night & Day Pharmacy
11.2018 - 11.2020
Dispensary Assistant
Night & Day Pharmacy
11.2018 - 11.2020
Pharmacy Assistant
Night & Day Pharmacy
11.2014 - 11.2018
Trainee
Booragoon Vet & Cat Motel
10.2012 - 12.2013
Work Experience
Bull Creek Vet Clinic
03.2012 - 11.2012
Animal Studies
South Metropolitan TAFE
Atwell College
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