SHARNI ISON
Maroochydore
Summary
Dynamic manager with a proven track record in optimizing operations and enhancing team performance. Expertise in budget management and compliance monitoring, driving customer satisfaction through strong client relationships.
Overview
28
28
years of professional experience
Work History
Manager in Charge
Laughing Lobster
Marcoola, QLD
08.2024 - 04.2026
- Optimized daily operations to enhance team efficiency and streamline workflow.
- Oversaw inventory management to guarantee availability of essential supplies and products.
- Oversaw compliance with health and safety regulations, ensuring a safe working environment.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Delivered consistent results by setting clear expectations for team members, regularly reviewing performance metrics, and providing the necessary support to ensure goals were met or exceeded..
- Provided strong leadership to enhance team productivity and morale.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
Night Shift Filler
WHITES IGA BLI BLI
Bli Bli, QLD
02.2015 - 03.2018
- Managed inventory replenishment to ensure optimal stock levels throughout night shifts.
- Operated pallet jacks and forklifts for efficient merchandise movement and storage.
- Collaborated with team members to streamline restocking processes, enhancing operational efficiency.
- Conducted quality checks on products to maintain store standards and reduce waste.
- Assisted in maintaining cleanliness and organization of work areas during overnight operations.
- Monitored stock levels and communicated shortages to management for timely reordering actions.
- Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
- Strengthened teamwork among night shift staff through clear communication and collaboration on shared tasks.
- Supported daytime staff by preparing products for display and ensuring adequate stock levels throughout the night shift.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Stocked shelves to match planogram images and instructions.
Housekeeping Cleaner
MINC CLEANING
Mooloolabah, QLD
04.2004 - 06.2006
- Performed thorough cleaning of residential and commercial spaces, ensuring high standards of cleanliness.
- Utilized industrial cleaning equipment and supplies to maximize efficiency in daily tasks.
- Developed efficient cleaning schedules to enhance productivity and ensure timely completion of tasks.
- Mentored new team members on best practices for safety and effective cleaning techniques.
Customer Sales Assistant
BRUMBIES
Nambour, QLD
03.1999 - 10.2003
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in managing inventory levels to ensure product availability for customers.
- Collaborated with team members to streamline sales processes, enhancing operational efficiency.
- Trained new staff in sales techniques and customer engagement strategies, fostering team development.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
- Maintained up-to-date knowledge of products and services to better assist customers in their purchasing decisions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrapped, boxed and weighed bakery department products.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Dish Hand
HONG TONG CHINESE
Caloundra, QLD
11.1997 - 02.1999
- Streamlined dishwashing processes to maintain efficient workflow during peak hours.
- Maintained cleanliness and organization of kitchen areas, promoting a safe work environment.
- Assisted team members by providing timely support in high-pressure situations.
- Operated industrial dishwashing equipment to ensure optimal performance and sanitation standards.
Education
High School Diploma -
NAMBOUR STATE HIGH SCHOOL
Nambour, QLD05-1994
Skills
- Customer relations
- Staff development
- Compliance monitoring
- Motivation techniques
- Documentation and reporting
- Cross-functional communication
- Reporting management
- Warehousing functions
- Resource allocation
- Cross-functional team leadership
- Teamwork
- Problem-solving
- Time management
- Customer service
Timeline
Manager in Charge
Laughing Lobster
08.2024 - 04.2026
Night Shift Filler
WHITES IGA BLI BLI
02.2015 - 03.2018
Housekeeping Cleaner
MINC CLEANING
04.2004 - 06.2006
Customer Sales Assistant
BRUMBIES
03.1999 - 10.2003
Dish Hand
HONG TONG CHINESE
11.1997 - 02.1999
High School Diploma -
NAMBOUR STATE HIGH SCHOOL