Sharni Klau
PERTH,WA
Summary
Compassionate Disability Support Worker with experience in providing personalized care and assistance to individuals with disabilities. Strengths include strong interpersonal skills, adaptability to diverse situations, and knowledge of various therapeutic techniques. Previous work has shown ability to foster independence among clients while ensuring safety and comfort.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Cabin Crew
Virgin Australia
01.2025 - Current
- Delivered exceptional customer service ensuring passenger comfort and safety during flights.
- Assisted in emergency procedures, conducting safety demonstrations to enhance passenger awareness.
- Collaborated with team members to maintain cabin cleanliness and organization throughout flights.
- Managed in-flight sales operations, promoting products to enhance passenger experience and revenue.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Customer Service Agent
Swissport - Virgin Australia
05.2024 - 01.2025
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues
- Addressed customers courteously using suitable methods and problem-solving skills
- Utilized problem-solving techniques to quickly resolve customer complaints in a professional manner
- Developed strong communication skills while interacting with customers from diverse backgrounds
- Provided product knowledge to customers while answering questions and addressing concerns
- Ensured compliance with applicable laws, regulations, policies, procedures, and ethical standards when handling sensitive information
- Prioritized tasks effectively while managing multiple projects at one time
- Greeted customers and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Residential Support Worker
Autism Association
06.2023 - 10.2024
- Completed forms and reports in compliance with federal and state regulations
- Conducted virtual appointments for clients unable to meet in person
- Remained calm and poised in emergency and crisis situations
- Built respectful and trusting relationships with clients
- Worked collaboratively with multi-disciplinary teams such as Social Services, GPs
- Organised transport for medical appointments and other activities as required
- Administered medication as prescribed by healthcare professionals in accordance with policy and procedures
- Monitored changes in client's physical or psychological condition and reported any concerns promptly
- Provided emotional support to clients during difficult times or crisis situations.
FIFO Aged Care Support Worker
Country Mile
12.2022 - 06.2023
- Initiated creative ways to stimulate cognitive abilities of those suffering from memory loss or confusion; took a proactive approach when supporting individuals
- Demonstrated excellent communication skills to ensure that service users received the best possible care; liaised effectively with medical staff and other professionals
- Ensured all safety protocols were followed at all times within the home setting; carried out risk assessments regularly
- Supported clients in maintaining independence by helping them to make decisions about their own lives; encouraged social interaction through outings and visits from family members
- Assisted clients with personal hygiene tasks such as bathing, dressing, eating and toileting; prepared meals according to dietary requirements
- Performed housekeeping duties such as laundry, cleaning, tidying up living areas, shopping for groceries; provided respite services when necessary
- Administered medication safely in accordance with guidelines; ensured correct dosage levels were taken at the appropriate times.
- Assessed changes in client's physical or mental condition and reported any issues to supervisor immediately.
- Reason for leaving: Temporary Contract ended.
Live-In Support Worker
Good Turn
07.2022 - 12.2022
- Working on a 7 days on / days off as a live-in support worker
- Followed strict data confidentiality rules to keep client information secure
- Managed multiple tasks efficiently while maintaining a high level of professionalism at all times
- Encouraged independence among patients by providing guidance and instruction on daily living activities
- Organized medication schedules for clients and monitored their progress
- Provided emotional support to clients during difficult times or crisis situations
- Assisted clients in developing daily living skills such as budgeting, cooking and cleaning
- Assisted clients in accessing community resource services
- Built respectful and trusting relationships with clients.
- Reason for leaving: Moved from Karratha to Perth.
Aged Care Support Worker
Yaandina Aged Care Facility
06.2022 - 12.2022
- Developed strong relationships with clients through compassionate care and respect for their autonomy
- Provided assistance to elderly clients with day-to-day activities such as bathing, dressing, and grooming
- Demonstrated excellent communication skills while interacting with clients and their families
- Assisted caregivers with transfers from bedside commodes, wheelchairs, beds, chairs, using appropriate lifting techniques
- Organized recreational activities for residents in accordance with best practices for aged care services
- Responded to resident dining needs and assisted with feeding.
- Reason for Leaving: Moved from Karratha to Perth.
Disability Support Worker
EPIC
04.2021 - 06.2022
- Provided individualized assistance to clients with disabilities, including physical, mental and emotional needs
- Built positive relationships with clients and families
- Assisted clients in developing independent living skills such as personal hygiene, budgeting, meal preparation and job-seeking
- Maintained accurate records of client progress using appropriate documentation methods
- Transported clients to facilitate access to employment, health care, and community life
- Monitored health status of clients by observing changes in behavior or physical condition
- Organized social activities for clients to improve quality of life and promote community integration.
- Reason for leaving: Client transferred to Good Turn Organisation.
Assistant Property Manager
Ray White Karratha
02.2020 - 03.2021
- Kept tenant and office files organized, properly maintained and secured
- Responded to tenant inquiries and complaints in a timely manner
- Conducted tenant screening process including credit checks, employment verification and rental history
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants
- Facilitated regular inspections of property and grounds
- Coordinated maintenance of property units, common areas and grounds
- Monitored performance of contractors providing services such as landscaping or janitorial services at the property.
Education
High School Diploma -
Karratha Senior High school
Karratha, WASkills
- Complex problem-solving
- Deadline management
- Adaptability
- Professional boundaries
- Leadership
- Effective communication
- Work ethic
- Team collaboration
- Reliability and punctuality
- Customer assistance
- Cultural sensitivity
- Safety awareness
- Assertiveness
Certification
- WA Driver's License
- Medication Administration
- NDIS Screening
- National Police Certification
- First Aid & CPR Certification
- Working with Children Check
- Up-to Date COVID-19 Vaccination
- Dangerous Goods Certification
- Red ASIC Access
References
- Skye, Said, Said.skye2@gmail.com, Autism Association - Team leader
- Pam Hughes, Pamela.hughes@virginaustralia.com - Cabin Manager
Timeline
Cabin Crew
Virgin Australia
01.2025 - Current
Customer Service Agent
Swissport - Virgin Australia
05.2024 - 01.2025
Residential Support Worker
Autism Association
06.2023 - 10.2024
FIFO Aged Care Support Worker
Country Mile
12.2022 - 06.2023
Live-In Support Worker
Good Turn
07.2022 - 12.2022
Aged Care Support Worker
Yaandina Aged Care Facility
06.2022 - 12.2022
Disability Support Worker
EPIC
04.2021 - 06.2022
Assistant Property Manager
Ray White Karratha
02.2020 - 03.2021
High School Diploma -
Karratha Senior High school