Sharni Palmer-Owen

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• Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
• Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
• Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
• Serviced, cleaned and restocked restrooms.
• Kept business entrances clean, tidy and professional in appearance.

• Assisted in training new hospitality workers on proper procedures for providing quality customer service.
• Managed reservations for guests who wished to dine at the restaurant.
• Welcomed customers to property and offered immediate assistance with needs.
• Responded promptly to guest inquiries and resolved issues to maintain high service standards.
• Conducted daily room inspections to ensure cleanliness and report maintenance issues.

• Provided customer service to ensure guest satisfaction.
• Handled incoming calls, answered questions, and responded to complaints promptly.
• Ensured that all orders were filled accurately and delivered on time.
• Organized tables according to customer preferences.
• Communicated effectively with team members to ensure smooth operations during peak hours.
• Performed opening and closing duties as assigned by management.

• Instructed group classes in a variety of disciplines, including aerobics, yoga, Pilates, boot camp, and strength training.
• Conducted assessments of client's current level of fitness and monitored progress throughout program duration.
• Motivated clients to reach their personal goals by providing positive reinforcement and encouragement during workouts.
• Participated in continuing education courses to stay up-to-date with industry trends.
• Collaborated closely with other instructors to ensure high quality service delivery across all departments.
• Implemented fitness challenges and competitions to motivate clients and foster a supportive community environment.

• Identified and resolved operational issues.
• Monitored performance of staff and provided feedback.
• Resolved customer complaints in a timely manner.
• Reviewed work processes and identified areas for improvement.
• Collaborated with team members to identify solutions to problems.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.