Sharnie Clibborn
Bundaberg,QLD
Summary
Versatile professional, excelling in customer service and office administration. Skilled in accounts receivable and fostering strong relationships, I streamlined invoice processing and enhanced client satisfaction.
Self-motivated, Independently solves problems and keeps teams on task to handle diverse business requirements.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Trainee Educator
Frogtastic Educational Kindergarten and Childcare
02.2024 - 11.2024
- Participated in professional development opportunities to stay current on best practices in education and continually improve teaching methods.
- Promoted a positive learning environment through clear communication, setting expectations, and providing constructive feedback.
- Established strong relationships with children, parents, and colleagues to foster open communication and support for educational process.
- Assisted in curriculum development, ensuring alignment with state standards and educational objectives.
Administrator and Accounts
Frogtastic Educational Kindergarten and Childcare.
02.2021 - 11.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Streamlined invoice processing, reducing average payment turnaround time.
- Conducted thorough account reconciliations, promptly resolving any discrepancies or irregularities identified during the process.
- Increased client satisfaction by effectively managing accounts receivable and payable processes.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Developed and managed relationships with families.
- Conducted tours and provided detailed information to prospective families, ensuring a welcoming and informative experience that supported their decision-making process.
Sales Assistant
Strandbags
08.2016 - 02.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Meeting Kpi and sale goals, Weekly and monthly
- Met and exceeded sales targets consistently, contributing to overall team success.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
Skills
- Accounts payable
- Invoice processing
- Accounts receivable
- Bank reconciliation
- Debt collection
- Customer service
- Customer relationships
- Attention to detail
- Office administration
- Document management
- Schedule coordination
- Recordkeeping and file management
Timeline
Trainee Educator
Frogtastic Educational Kindergarten and Childcare
02.2024 - 11.2024
Administrator and Accounts
Frogtastic Educational Kindergarten and Childcare.
02.2021 - 11.2024
Sales Assistant
Strandbags
08.2016 - 02.2021
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