Sharnika Rapata McTainsh
Yarrabilba,QLD
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth
Overview
9
9
years of professional experience
Work History
Senior Hairstylist
Hair La Natural
07.2024 - Current
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
- Contributed to maintaining a clean work environment by following sanitation guidelines diligently as per regulatory standards.
- Resolved customer complaints promptly, demonstrating excellent conflict resolution skills while safeguarding the reputation of the salon.
- Strengthened client loyalty by providing exceptional follow-up care and addressing any post-appointment concerns or questions.
- Maintained a high level of professionalism and expertise in executing complex color treatments, precision cuts, and advanced styling techniques.
- Collaborated with a diverse clientele, accommodating unique needs and ensuring exceptional customer service experiences.
- Improved client retention rates through consistent delivery of high-quality services tailored to individual needs.
Senior Hairstylist/Hair Salon Manager
The Lounge and Co
04.2023 - 05.2024
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Managed inventory effectively by tracking stock levels and placing orders when supplies were low, ensuring continuous availability of essential items for client services.
- Conducted staff training sessions on new products and tools to enhance team knowledge and skillset.
- Maintained a high level of professionalism and expertise in executing complex color treatments, precision cuts, and advanced styling techniques.
- Assisted in the recruitment process for new stylists, evaluating candidates based on technical skills and cultural fit within the team environment.
- Implemented quality control measures to ensure consistency in service delivery across all stylists within the salon setting.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Coordinated and facilitated new hire training to maintain consistency of salon services.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Senior Hairstylist
The Hair Hut
01.2021 - 04.2023
- Promoted salon special offers via social media channels, increasing brand awareness among potential customers.
- Resolved customer complaints promptly, demonstrating excellent conflict resolution skills while safeguarding the reputation of the salon.
- Collaborated with a diverse clientele, accommodating unique needs and ensuring exceptional customer service experiences.
- Improved client retention rates through consistent delivery of high-quality services tailored to individual needs.
- Initiated and engaged clients in conversations as part of personalized service.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated thorough knowledge of all salon products and services.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Hairdressing Apprentice
Vivo Hair and Beauty
01.2019 - 01.2021
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Demonstrated adaptability by quickly learning new techniques to meet the diverse needs of clients.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Answered telephone calls to provide information and schedule new appointments.
- Cultivated a loyal clientele base through exceptional communication skills and attention to detail during services provided.
Beauty Therapist
Beauty Gallery
02.2016 - 02.2017
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
- Increased salon revenue by upselling additional services and retail products to clients.
Education
Certificate III - Hairdressing
Hair To Train
Tauranga 12-2021
Diploma - Beauty Therapy
Elite International School of Beauty And Spa
Hamilton NZ12-2016
Skills
- Strong work ethic
- Client relationship building
- Goal-oriented mindset
- Advanced haircutting techniques
- Professional appearance
- Salon management experience
- Effective problem solving
- Teamwork and collaboration
- Customer service
- Organizational skills
- Reliability
- Excellent communication
- Self motivation
Student of the Month Hair To Train
Outstanding Customer Service, Courage and Self improvement with skills
Timeline
Senior Hairstylist
Hair La Natural
07.2024 - Current
Senior Hairstylist/Hair Salon Manager
The Lounge and Co
04.2023 - 05.2024
Senior Hairstylist
The Hair Hut
01.2021 - 04.2023
Hairdressing Apprentice
Vivo Hair and Beauty
01.2019 - 01.2021
Beauty Therapist
Beauty Gallery
02.2016 - 02.2017
Certificate III - Hairdressing
Hair To Train
Diploma - Beauty Therapy
Elite International School of Beauty And Spa
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