Sharon Alba
Cambridge Gardens,NSW
Summary
Dynamic Sales Administrative Assistant at HOSPECO with a proven track record in enhancing sales team efficiency through exceptional organization and effective CRM management. Adept at fostering strong client relationships and streamlining processes, I leverage strong communication skills and attention to detail to drive operational success and support marketing initiatives.
Overview
8
8
years of professional experience
Work History
Sales Administrative Assistant
HOSPECO
08.2017 - 03.2025
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Collected and maintained file of receipts to coordinate expense report submission.
- Streamlined sales processes with efficient data entry and management of client information in the CRM system.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Promoted teamwork among colleagues by assisting with overflow work from other departments when necessary to ensure deadlines were met consistently across the board.
- Demonstrated adaptability within a fast-paced environment by swiftly learning new software programs used in day-to-day operations.
- Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
- Cultivated a positive work environment by maintaining professional relationships and contributing to team-wide initiatives to improve morale and productivity.
- Supported marketing initiatives with event planning, collateral creation, and lead generation tracking to drive sales growth.
- Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
- Cross-trained to support other teams to meet operational needs and team deadlines.
- Assisted in the recruitment process for new sales representatives, conducting preliminary interviews, and evaluating candidate qualifications to determine potential fit within the organization.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Liaised between clients and vendors and maintained effective lines of communication.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Certificate IV - Accounting
TAFE NSW
NSW01.2020
Skills
- Strong organization
- Microsoft office
- Month-end reporting
- Invoice processing
- File management
- Meeting scheduling
- Performance tracking
- Calendar management
- Sales analysis
- Marketing support
- Database maintenance
- Expense reporting
- Report generation
- Sales recordkeeping
- Business correspondence writing
- Email management
- Vendor service coordination
- Office equipment
- Teamwork
- Fast learner
- Customer service
- Problem-solving
- Accounting and bookkeeping
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Telephone and email etiquette
- Active listening
- Customer and client relations
- Verbal and written communication
- Document and file management
- Office administration
- Organizational management
- Decision-making
- Data entry
- Task prioritization
- Office management
- Self motivation
- Excel spreadsheets
- Interpersonal skills
- Client relations
- Professionalism
- Administrative procedures
- Scheduling
- Complex Problem-solving
- Administrative background
- Administrative support
Timeline
Sales Administrative Assistant
HOSPECO
08.2017 - 03.2025
Certificate IV - Accounting
TAFE NSW
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