Simpro
Sharon Arruzza
Sydney,NSW
Summary
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Inbound Call Center Representative
O'brienglass
Sydney , NSW
08.2022 - 01.2025
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Maintained strong call control and quickly worked through scripts to address problems.
- Maintained records of customer interactions and transactions for future reference.
- Assessed customer needs and provided solutions to resolve their issues in a timely manner.
Sales Associate
Jay Jays
Narellan , NSW
08.2018 - 08.2022
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Developed trusting relationships with customers by making personal connections.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed credit card transactions quickly and securely.
Sales Associate
Rockmans
Macarthur Square , NSW
08.2012 - 08.2022
- Organized stockroom shelves according to size, colour or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled returns and exchanges according to company policies.
- Upsold additional items based on customer interests and needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Computed purchases and received and processed cash or credit payment.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Leumeah Technology High School
Leumeah, NSWSkills
- Inbound sales
- Upselling
- Retail loss prevention
- POS system operation
- Goal tracking
- Cash handling
- Product demonstrations
- Exceptional customer service
- Inventory control
- Remote chat support
- Information protection
- Empathy and patience
- High-volume call centers
- Call handling techniques
- Appointment scheduling
Affiliations
- I love spending time with my family, reading, and enjoying watching our favorite TV shows. I enjoy walking my dog and building Lego with the family
Certification
- Drivers Licence
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
HybridImportant To Me
Work-life balanceCompany CulturePersonal development programsWork from home optionQuote
" I have Life"
Allison
Software
Day Force
Genysis
Alavira
Timeline
Inbound Call Center Representative
O'brienglass
08.2022 - 01.2025
Sales Associate
Jay Jays
08.2018 - 08.2022
Sales Associate
Rockmans
08.2012 - 08.2022
Leumeah Technology High School
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