Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Austin

Sharon Austin

Summary

I am an enthusiastic department manager professional with demonstrated success supervising staff and building teams. I have Proven history of achieving sales goals by following process, meeting company targets, monitoring employee performance and coaching team's, I am skilled in working under pressure and adapting to new situations and challenges to best enhance the company and individual. I use proficient decision-making skills and sound judgement to positively impact team and company success.

Overview

14
14
years of professional experience

Work History

Department Manager

Coles Supermarket
08.2009 - Current
  • Managed a variety of departments which included: Customer Service department, Deli dept, Diary Dept, Grocery Dept and relief Store Support.
  • Managed department operations, ensuring a clean and organized store environment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Improved customer satisfaction by implementing efficient product merchandising strategies.
  • Maximized sales performance with effective inventory management and stock rotation practices.
  • Led a team of employees, providing ongoing training and development for optimal performance.
  • Implemented successful promotional campaigns to increase sales and drive customer engagement.
  • Collaborated with store management to optimize overall store performance and meet company goals.
  • Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
  • Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
  • Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
  • Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
  • Defined clear targets and objectives and communicated to other team members.

community involvement

Wheelbarrow Race
  • participated in the annual wheelbarrow race raising funds for different charities; Care for kids, Hummingbird house (children's hospice) and Celiac Awareness Qld
  • built relationships with local organisations to obtain sponsorship and/or donations to help raise funds,
  • Provided guidance and support to team members.


Fundraising Volunteer

Relay For Life
  • Secured significant funds for charity programs by effectively communicating the organization''s mission and goals to donors.
  • Collaborated with team members to develop innovative fundraising strategies, maximizing donations.

Education

Retail Leaders 1 And 2

Coles Supermarket
2012

Mareeba State High School
Mareeba, QLD
11.2000

Skills

  • Staff Training and Development
  • Policy Implementation
  • Performance Management
  • Administration and Reporting
  • Team Leadership,Task delegation
  • Time Management, Schedule Preparation
  • Budget Control
  • Effective Communication, Verbal and Written
  • Customer and Team Relationship Management, professional and courteous
  • Cross-functional Teamwork
  • Decision Making
  • Risk Management

Timeline

Department Manager

Coles Supermarket
08.2009 - Current

community involvement

Wheelbarrow Race

Fundraising Volunteer

Relay For Life

Retail Leaders 1 And 2

Coles Supermarket

Mareeba State High School

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Sharon Austin