Sharon Benson

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Took ownership of customer issues and followed problems through to resolution.
• Provided outstanding customer service on phone and in person.
• Increased repeat business through exceptional customer service and relationship building.
• Provided reliable support during high-volume periods or staff shortages by working flexible hours and adapting to changing priorities as needed.
• Worked flexible hours including nights, weekends, and holidays to accommodate peak traffic times at the venue.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Served high customer volumes during special events, nights, and weekends.
• Served alcoholic and non-alcoholic beverages in bar environment.
• Anticipated guest needs and provided proactive service.
• Maintained a positive, professional demeanour even during high-pressure situations, promoting a team-oriented work environment.
• Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
• Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
• Received numerous positive reviews from guests for providing exceptional service, contributing to the bar''s overall reputation.
• Assisted with bartending duties during high-volume shifts.
• Built solid rapport with many frequent patrons to cultivate guest loyalty.
• Assisted in event planning efforts for private parties or special occasions held at the bar venue.
• Checked identification for minimum age for sale of alcoholic beverages.

• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Trained employees in essential job functions.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

• Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
• Mentored and trained employees to improve performance and encourage professional growth.
• Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
• Enhanced customer loyalty through exceptional service and consistent product quality.
• Increased customer satisfaction by implementing high-quality food and beverage offerings.
• Continually refined menu options based on customer feedback, ensuring a variety of choices that appealed to a wide range of tastes and preferences.
• Facilitated open communication among team members, promoting a positive work culture that encouraged collaboration and innovation.
• Expanded menu offerings to cater to diverse dietary needs, increasing overall appeal of the cafe.
• Optimized staffing levels during peak hours to maximize revenue while minimizing labor costs.
• Collaborated with local businesses to host joint events, fostering community engagement.
• Established partnerships with local farmers markets, which allowed for sourcing fresh ingredients at lower prices while supporting the community.
• Organized special events such as live music nights or themed dinners that attracted new patrons to the cafe.
• Increased repeat business from customers by offering loyalty programs and personalized incentives based on purchase history data analysis.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
• Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
• Used POS system to accurately enter orders and process payments.

Homemaker / Childcare Provider

Private Household

• Managed household, provided child care, performed cleaning, cooking, and shopping duties, and facilitated children's educational activities.
• Implemented a home-schooling curriculum for 2 kids, leading to their successful progression.
• Handled entire household laundry, cleaning, and meal preparation duties for a family of 4.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications.

• Digitally edited photos to enhance appearance.
• Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
• Edited, toned, captioned, and uploaded photographs for publication.
• Took photos from different angles and perspectives to capture perfect images.
• Developed strong relationships with clients through clear communication and professionalism.
• Photographed high-quality images for various print and digital projects.
• Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
• Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
• Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
• Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.