Sharon Brooke
Alkimos,WA
Summary
Dedicated costumer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Veterinary Nurse
Emergency Vet Hospital
08.2022 - Current
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Increased client satisfaction with timely communication regarding their pets'' health status and any necessary follow-up appointments.
- Performed laboratory tests to diagnose illnesses and monitor ongoing treatment progress.
- Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
- Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Facilitated seamless transitions between appointments by efficiently prepping examination rooms for each new patient visit.
- Safeguarded animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Assisted veterinarians with radiographs and ultrasounds.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Prepared, sterilized and maintained medical instruments and equipment.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
Veterinarian Nurse Student
Veterinarian Clinic
05.2022 - 07.2022
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Senior Hairdresser/ Barber
Lords And Lads
01.2021 - 01.2022
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Initiated and engaged clients in conversations as part of personalized service.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Increased salon revenue through upselling additional services and retail product sales.
Senior Hairdresser/ Barber
Barbaz
03.2015 - 10.2020
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Initiated and engaged clients in conversations as part of personalized service.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
Junior Hairdresser
Guys Grooming
02.2014 - 03.2015
- Educated customers on products to maximize benefits.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
- Mixed pigments and used proper techniques to achieve desired colour.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Resolved guest complaints about service or style.
Education
Certificate IV in Veterinary Nursing
South Metropolitan TAFE
Bentley, WA06.2023
Certificate III - Veterinarian Assistant
Veterinarian Nursing Pathway
AVT07.2022
Certificate III - Hairdressing
Taylor Weir School of Hairdressing
Perth01.2015
Certificate IV - Beauty Therapist
Australian Collage of Beauty Therapy
Perth02.2014
Skills
- Client Needs Assessment
- Performance Review
- Digital Recordkeeping
- Salon Management
- Customer Preferences
- Customer Satisfaction
- Maintaining Clean Work Areas
- Personal Service
- Payment Transactions
- Supply Ordering and Maintenance
- Appointment Booking
- Customer Relationships
- Vital Signs Monitoring
- Laboratory Testing
- Wound Management
- Medical Record-Keeping
- Post Operative Care
- Surgical Assistance
- Physical Examinations
- Emergency Care
- Patient Examination
- Sample Collection
- Animal Grooming
- Client Communication
- Medication Dispensing
- Compassionate Care
- Preventative Care
- Critical Care Nursing
- Euthanasia Assistance
- X-Ray Processing
- Patient Monitoring
- Animal behavior
- Intravenous catheter placement
- Veterinary nursing
- Microchipping
- Animal first aid
- Urinalysis testing
- Stress reduction techniques
- Post-operative care
- Medical record keeping
- Animal handling
- Pain management
- Animal enrichment
- Surgery and Procedure Preparation
- Post-Surgical Monitoring
- Bathing and Nail Clipping
- Appointment Scheduling
- Intravenous Feedings
- Emergency First Aid
- Cash Handling
- Closed-Chest CPR
- Active Listening
Timeline
Veterinary Nurse
Emergency Vet Hospital
08.2022 - Current
Veterinarian Nurse Student
Veterinarian Clinic
05.2022 - 07.2022
Senior Hairdresser/ Barber
Lords And Lads
01.2021 - 01.2022
Senior Hairdresser/ Barber
Barbaz
03.2015 - 10.2020
Junior Hairdresser
Guys Grooming
02.2014 - 03.2015
Certificate IV in Veterinary Nursing
South Metropolitan TAFE
Certificate III - Veterinarian Assistant
Veterinarian Nursing Pathway
Certificate III - Hairdressing
Taylor Weir School of Hairdressing
Certificate IV - Beauty Therapist
Australian Collage of Beauty Therapy
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