Sharon Cabasag
Rooty Hill
Summary
Offering solid foundation in customer interaction and problem-solving, ready to learn and develop in a client-focused environment. Brings understanding of effective communication and teamwork, with focus on attention to detail and efficiency. Ready to use and develop my communication and organizational skills in the Client Solutions Specialist role.
Overview
3
3
years of professional experience
Work History
Retail Store Associate
TK Maxx
10.2024 - Current
- Collaborated with team members to achieve store sales targets consistently.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped maintain effective communication between team members and store management, promoting a cohesive work environment.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Used POS system to process sales, returns, exchanges, applied discounts and gift card activations.
FOH Staff
Nandoca
11.2021 - 09.2022
- Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
- Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
- Addressed customer complaints professionally and efficiently, turning potentially negative experiences into opportunities for improvement.
- Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
- Implemented upselling techniques to increase average check size while still prioritizing guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously while maintaining top-notch service standards.
- Handled high-pressure situations with poise, ensuring guests felt valued despite any challenges faced.
Education
Bachelor of Arts - Creative Writing
Macquarie University
Sydney, NSW08-2024
Skills
- Product knowledge expertise
- Cash handling accuracy
- Store maintenance
- Customer engagement
- Reliability and punctuality
- Stock replenishment
- Professional appearance
- Loss prevention awareness
- Merchandise display
- Point of sale systems
Timeline
Retail Store Associate
TK Maxx
10.2024 - Current
FOH Staff
Nandoca
11.2021 - 09.2022
Bachelor of Arts - Creative Writing
Macquarie University
Similar Profiles
Holly ColemanHolly Coleman
PART TIME RETAIL SALES ASSISTANT at TK MAXXPART TIME RETAIL SALES ASSISTANT at TK MAXX
Mutsa Aaliyah GumaMutsa Aaliyah Guma
Sales Associate at TK MaxxSales Associate at TK Maxx
Valentin SeitzValentin Seitz
Logistics Coordinator, Salesman at TK MaxxLogistics Coordinator, Salesman at TK Maxx