Sharon Chapman
Cobram East,VIC
Summary
Proven leader and effective communicator with a strong aptitude for conflict resolution and multitasking. At Providing All Living Supports, enhanced team collaboration led to an increase in client satisfaction through innovative service strategies. Core competencies include disability awareness and client relations, fostering efficiency and team morale while delivering high-quality care. Future career goals focus on further improving support systems and enhancing client engagement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Volunteer
Orange Sky
Mooroopna, VIC
10.2024 - Current
- Free laundry service Pod
- supporting people who are currently living rough and or doing it tough
- a place to feel safe, have a chat and build safe network
Team Leader
Providing All Living Supports
Cobram, VIC
08.2017 - Current
- Complete reports for support coordinators when required.
- Complete quotes and service agreements.
- Foster a culture of continuous improvement, encouraging innovation and efficiency. Promote Workplace Culture guidelines
- Ensure compliance with all safety regulations in the workplace.
- Support staff training and development programs to enhance team skills and knowledge.
- Utilize document management system to organize company files, keeping up-to-date and easily accessible data.
- Assigned projects and distributed tasks to team members as per area of expertise. Encouraging staff to lead and use initiative.
- Work effectively with all stakeholders
- Promoted to leadership position in recognition of strong work ethic and provided exceptional client service.
- Participate in regular meetings with senior leadership to provide updates on team progress.
- Monitor team workload to prevent burnout and ensure equitable task distribution.
- Collaborate with other departments to meet the needs of clients, staff, and other stakeholders, and delegate tasks to optimize overall service and satisfaction.
- Always maintaining a positive work environment that promotes collaboration between team members.
- Hold monthly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Provide coaching and feedback on employee performance, encouraging professional development.
- Conduct 6 montly performance reviews to assess individual team member progress.
- Organize client meetings to provide project updates and feedback.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Develop strategies for problem-solving and conflict resolution among team members.
- Maintain a positive working relationship with fellow staff and management.
- Identify the needs of clients promptly and efficiently.
- Complete staff rosters, leave, and time sheets.
- Establish clear expectations for employees, providing guidance when needed.
- Approach customers and engage in conversation through the use of effective interpersonal and people skills.
- Work successfully with diverse group of coworkers to accomplish goals.
- Manage time effectively to ensure tasks were completed on schedule and deadlines were met.
Client Services Coordinator
Providing All Living Supports
Cobram, VIC
08.2017 - Current
- Followed up with clients through calls and emails to proactively resolve issues and maintain satisfaction.
- Greeted clients to provide immediate, friendly and knowledgeable support.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Scheduled and confirmed appointments based on client and family availability.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Documented client correspondence to track requests, problems, and solutions.
- Conducted support plan reviews with clients based on goals and achievements to measure their satisfaction level with services provided.
DSW
Providing All Living Supports
Cobram, VIC
08.2017 - Current
- All DSW duties.
- Personal care.
- Manual handling.
- Active support.
- transport
- Group activities.
- ISP
- Active listening
- Follow BSP's.
- Complex care support includes mealtime management, bowel care, enteral feeding, catheter care, epilepsy management, midazolam administration, and medication management.
- Program planning ideas.
- ohs
DSW
Scope
Lilydale, VIc
04.2006 - 05.2017
- All DSW duties.
- Personal care.
- Manual handling.
- Active support.
- transport
- Group activities.
- ISP
- Active listening
- Follow BSP's.
- Complex care support includes mealtime management, bowel care, enteral feeding, catheter care, epilepsy management, midazolam administration, and medication management.
- Program planning ideas.
Education
Diploma in Community Services - Community Services And Mental Health
Partners in Training
Vic10-2023
Skills
- Record keeping
- Leadership qualities
- Conflict resolution
- Time management
- Clear communication
- Adaptability and dependability
- Community outreach
- Multitasking and organization
- Client/Family and other stakeholders relations strength
- Computer skills
- Data entry
- Verbal and written communication
- Empathy and patience
- Coaching and mentoring
- Budgeting and finance
- Reliability and punctuality
- Organized and efficient
- Positive attitude
- Team collaboration
- Team leadership
- Telephone and email etiquette
- Data confidentiality
- Documentation and reporting
- Disability awareness
- Friendly
- Cultural awareness
- Advocate for active support
- Active listening
- On-call experience
Affiliations
- Volunteering
- Walking and light weight exercise
- swimming
- photography
- searching for water falls
Certification
- Current First Aid
- Current drivers license
- Current NDIS Worker screening
- Current WWC
- Current comprehensive vehicle insurance
References
References available upon request.
Timeline
Volunteer
Orange Sky
10.2024 - Current
Team Leader
Providing All Living Supports
08.2017 - Current
Client Services Coordinator
Providing All Living Supports
08.2017 - Current
DSW
Providing All Living Supports
08.2017 - Current
DSW
Scope
04.2006 - 05.2017
- Current First Aid
- Current drivers license
- Current NDIS Worker screening
- Current WWC
- Current comprehensive vehicle insurance
Diploma in Community Services - Community Services And Mental Health
Partners in Training
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