Sharon Chapman

• Facilitated office administration and customer service to general public.
• Performed general office administration and management functions.
• Maintained open lines of communication between office administration and field teams, fostering collaboration towards shared goals.
• Supported office administration tasks such as data entry, document management, appointment scheduling, and email correspondence when needed.
• Streamlined office administration tasks such as filing documents, managing calendars, and booking travel arrangements for the manager.
• Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.
• Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.

• Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
• Maintained a safe working environment by adhering to established health and safety protocols during console operations and forecourt procedures
• Observed and reported suspicious activities and persons.
• Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
• Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
• Reacted calmly during times of highly stressed or emergency situations.

• Seamlessly managed both inbound and outbound correspondence ensuring timely responses that contributed to excellent client relations.
• Collaborated with other departments in identifying cross-functional opportunities and providing necessary administrative support to achieve organizational objectives.
• Maintained open communication with customers to foster positive relations and provide updates on issues.
• Developed strong working relationships with vendors, resulting in improved services and financial benefits for the company.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Developed a strong rapport with staff members through effective communication and leadership skills.
• Facilitated smooth workflows by proactively identifying potential issues and implementing corrective measures.
• Promoted safety awareness among the workforce, leading to reduced incidents and accidents on site.
• Money Handling
• Food Handling and Restocking
• Ordering of goods
• Cleaning of offices and crib rooms
• Cleaning of company owned houses

• Open and Closing of Store
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Increased sales through effective merchandising strategies and targeted promotions.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals, and materials properly and with caution.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Provided assistance to other staff members with cleaning of difficult areas.
• Fostered safer work environment by promptly addressing spills and potential hazards.
• Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
• Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
• Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
• Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Used power scrubbing and waxing machines to scrub and polish floors.
• Operated buffers and burnishers to clean and polish floors.
• Used hand trucks or manually lifted supplies, equipment and heavy furniture.

Relocated from North Queensland to Pinjarra Western Australia