Sharon Coates

• Demonstrate that customers come first by serving them with a sense of urgency.
• Maintain friendly and professional customer interactions.
• Share product knowledge with customers while making personal recommendations.
• Worked as a team member to provide the highest level of service to customers.
• Receive and process cash and credit payments for in-store purchases. Manage refunds and exchanges.
• Stayed up to date on store promotions, payment policies, and security practices.
• Open and close the store, including counting cash, and opening and closing cash registers.
• Operate Changemaster to manage register cash levels.
• Rotate team members to maintain team member Work Health Safety standards and ensure optimum efficiency and customer flow through registers.
• Supervised up to nine full-time and part-time employees on any one shift
• Balanced workloads to meet targets without overtaxing employees.
• Enforced safety rules and other policies to protect employees and minimize company liability.
• Followed safety protocols and company processes and procedures.
• Developed team rosters under Department Managers supervision.

• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Offered friendly greetings and assistance to incoming customers.
• Executed cash transactions quickly and accurately.
• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
• Managed cash register operations using POS system and processed sales and returns.

Grace Recruitment - Melbourne , Victoria

• Managed receptionist areas, including greeting visitors and responding to telephone and in-person requests for information.
• Maintained the front desk and reception areas in a neat and organized fashion. Served as the central point of contact for all outside vendors needing to gain access to the buildings.
• Dispersed incoming mail to correct recipients throughout the offices. Made copies, sent faxes, and handled all incoming and outgoing correspondence. Received and distributed faxes and mail in a timely manner.
• Supplied key cards and building access to employees and visitors.
• Received and screened a high volume of internal and external communications, including email and mail.
• Raised purchase orders, data entry, and processing of invoices for stationery and amenities.

• Managed PZ Cussons receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Answered and directed incoming calls using multi-line telephone system.
• Sorted incoming mail and directed to correct personnel each day.
• Maintained the front desk and reception area in a neat and organised fashion.
• Served as central point of contact for all outside vendors needing to gain access to the building.

• Maintained friendly and professional customer interactions.
• Demonstrated that customers come first by serving them with a sense of urgency.
• Processed deposits and withdrawals in customers accounts
• Shared product knowledge with customers
• Worked as a team member to provide the highest level of service to customers.