Sharon Dale
Summary
Experienced in Customer Service across diverse industries such as Retail, Banking, Tourism, and Manufacturing. Transitioned to Community Services in 2007, utilizing transferable skills. Seeking new opportunities and advancement within the Community Services / Health field. Recently attained the Certificate IV in AOD from Gippsland TAFE to further enhance qualifications.
Overview
17
17
years of professional experience
Work History
Regional Community Engagement Officer
Red Cross
08.2024 - Current
- Identify opportunities to collaborate with other Community Organisations in the region to promote Red Cross and the Aged care programs such as Patient transport, Telechat and Telecross.
- Develop strategies to enhance connections with Community Organisations and maintain these connections.
- Assist with the delivery of promotional flyers to iniate interest and increase volunteer participation across the Aged care programs.
- Engage in team meetings to further support the development of Red cross programs.
- Promote a welcoming, safe and inclusive space for all who engage with Red Cross at all times.
Volunteer Patient Transport Driver
Red Cross
01.2023 - Current
- Contributed to an inclusive work environment by respecting clients' diverse backgrounds and experiences.
- Managed multiple priorities simultaneously without compromising quality or timeliness of service delivery
- Improved patient satisfaction by providing timely and efficient transportation services.
- Demonstrated adaptability when handling unexpected situations during transports, such as traffic delays or changes in patient condition.
- Maintained accurate records of all transports completed including pick-up times, destinations, mileage driven per shift.
- Continuously sought feedback from patients and staff to identify areas for improvement in the transport process, driving ongoing enhancements in service quality.
- Maintained cleanliness and organization of the vehicle, contributing to a comfortable experience for patients.
- Assisted patients with mobility challenges, ensuring their comfort and dignity throughout the transport process.
- Communicated effectively with patients'' families, keeping them informed of the transportation process and answering any questions they had.
COMMUNITY SUPPORT WORKER
Various Community Aged Care Providers
11.2007 - 11.2023
- I am responsible to assist clients with personal care, home care, respite, and transport to appointments, shopping and socialisation in their own homes
- I am also required to notice and report any changes with my clients with regard to their health or other circumstances
- Compliance with privacy and confidentiality is an important part of my position and maintaining this at all times is paramount in the role
- My position requires me to work unsupervised and adhere to strict timetables thus working in a prompt and timely manner is required at all times
- I am also required to adhere to procedure and regulations
- Building relationships and customer service is an important aspect of my position together with accurate administration skills, including writing accurate notes as per standards in the industry, communicating to clients in an effective and respectful way with clear and concise language
- Team work is another important aspect to the position working in teams where necessary to assist the client and collaborate with team members to solve problems and for excellence in service
- Throughout my employment, I have attended many in service training days including customer service, infection control, palliative care, manual handling, first aid and fire training
ADMINISTRATION ASSISTANT
PROJECT ENABLE PTY LTD
08.2020 - 11.2021
- I was responsible for all initial communication by phone and email
- Responding to all communication in a timely manner, escalating issues as required
- Managing the on-boarding process for all new participants, completing contracts, information packs, opening new files and the accurate management of such documents and files
- Archiving closed files and exiting participants from the program where necessary
- Completing all administration tasks requested from support coordinators such as referrals for services, researching and managing all initial communication
- Liaising with all stakeholders associated with the business, building relationships and maintaining business standards
- Maintaining privacy and confidentiality at all times
- Ensuring the smooth running of the business such as ordering stationary and supplies, streamlining process's and assisting with all general tasks as required
Education
Year Eleven Leaving certificate -
Emmaus College
Certificate Two in Business -
Sunraysia Institute
Certificate Three in Home And Community care - Aged care
Chisholm Institute
Certificate Four in Home and Community Care -
Navitas Health Training
Level Two First Aid -
Victorian First Aid Services
Certificate IV - Alcohol And Drugs
Gippsland TAFE
Traralgon, VIC11-2024
Domestic Violence Response Training - Mental Health
Lifeline
Gippsland 03-2024
Standard Mental Health First Aid - Mental Health
Mental Health First Aid Australia
Melbourne, VIC01-2024
Applied Suicide Intervention Skills Training - Suicide / Mental Health
Living Works
Melbourne07-2023
Understanding And Preventing Dementia - Aged Care
University of Tasmania
TAS11-2016
Skills
- Customer Service
- Written Communication
- Verbal Communication
- Intermediate Computer Skills Microsoft office, Excel, Carelink and email
- Teamwork
- Self-Motivation
- Reliability
- Hardworking
- Trustworthiness
- Enthusiasm
- Mature Work Ethic
- Willingness to Learn
References
REFERENCES AND CERTIFICATES AVAILABLE UPON REQUEST
Timeline
Regional Community Engagement Officer
Red Cross
08.2024 - Current
Volunteer Patient Transport Driver
Red Cross
01.2023 - Current
ADMINISTRATION ASSISTANT
PROJECT ENABLE PTY LTD
08.2020 - 11.2021
COMMUNITY SUPPORT WORKER
Various Community Aged Care Providers
11.2007 - 11.2023
Certificate Two in Business -
Sunraysia Institute
Certificate Three in Home And Community care - Aged care
Chisholm Institute
Certificate Four in Home and Community Care -
Navitas Health Training
Level Two First Aid -
Victorian First Aid Services
Year Eleven Leaving certificate -
Emmaus College
Certificate IV - Alcohol And Drugs
Gippsland TAFE
Domestic Violence Response Training - Mental Health
Lifeline
Standard Mental Health First Aid - Mental Health
Mental Health First Aid Australia
Applied Suicide Intervention Skills Training - Suicide / Mental Health
Living Works
Understanding And Preventing Dementia - Aged Care
University of Tasmania
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