Summary
Overview
Work History
Skills
Timeline
Generic

Sharon DAWSON

Kanahooka,NSW

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hard working team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little supervision. Versatile administrative professional well-versed in healthcare practices compliance standards and operations. Advanced abilities in Bluechip, Genie and Health Track medical software. Organised and dedicated administrative assistant with proven track record of providing exceptions customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Excellent phone manner.

Professional retail worker prepared to excel in fast-paced environments. Known for maintaining high standards in store presentation and customer interaction. Dependable team player with focus on achieving positive results and adapting to changing store needs. Proficient in point-of-sale systems and inventory control.

Overview

14
14
years of professional experience

Work History

Retail Assistant

Spotlight
10.2024 - Current
  • Used POS system to process sales.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Actively engaged customers to provide general assistance and information on store merchandise.

MEDICAL SECRETARY

The Art Of Vein Care / Wollongong
01.2020 - Current
  • Answering telephone calls for our practice medical facility offering patient inquires, and direct calls to staff members, scheduling appointments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Maintained clean and organised office environment to promote positive atmosphere for both staff and patients.
  • Assisted with medical coding and billing tasks.
  • Answering of phone calls, messages and emails for our practice.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Works well in team setting, providing support and guidance.
  • Maintained current and accurate medical records for patients.
  • Contributed to smooth daily clinic operations by managing telephone lines, directing calls appropriately and taking messages when needed.
  • Organised with a strong work ethic.
  • Receipting of Medicare, DVA and health fund billing.
  • Booking patients for procedures in hospital environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Ordering of stock.

MEDICAL OFFICE RECEPTIONIST

Vascular Care Centre/Wollongong
04.2019 - 12.2019
  • Answered telephone calls to offer office information, answer questions and direct calls.
  • Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
  • Maintained current and accurate medical records for patients/data entry, document preparing for medical professionals.
  • Assisted with medical coding and billing.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Supported office staff and colleagues with administrative tasks.
  • Coordinated patient scheduling, check-in, check-out and patient billing.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Organised and detail-oriented with strong work ethic.
  • Contributed to welcoming atmosphere by greeting patients warmly upon arrive and assisting them throughout their visit.
  • Completed patient referrals to other medical specialists.
  • Answered multiple phone calls per day and messages for our vascular medical facility, scheduling appointments, and handling patient inquiries.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Kept patients’ appointments on schedule by informing provider of patients arrival and any delays.
  • Managed multi-line phone system and pleasantly greeted patients.

MEDICAL OFFICE RECEPTIONIST

South Coast Vascular Laboratory/Wollongong
01.2011 - 04.2019
  • Welcomed multiple patients and visitors per day via telephone and also upon arrival assisting them throughout their visit.
  • Kept patients’ appointments on schedule by informing provider of patients arrival and any delays.
  • Managed office logistics by scheduling appointments, maintaining files and billing.
  • Maintained clean reception area, creating comfortable environment for patients and visitors alike.
  • Maintained current and accurate medical records for patients.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff members.
  • Review and sent medical records to other physicians upon request.
  • Organised and detail-oriented with strong work ethic.
  • Maintained clean and organised office environment to promote positive atmosphere for both staff and patients.

Skills

  • Adaptable and flexible
  • Patient referral
  • Cash handling
  • Administrative support
  • Patient scheduling
  • Clerical support
  • Professional telephone etiquette
  • Data entry software
  • Patient billing
  • Medical billing
  • Customer Service and assistance
  • Strong organisational skills
  • MS Office 365 (outlook, word and excel)
  • Dictaphone typing
  • POS system operation
  • Product merchandising
  • Friendly and helpful
  • Inventory and stocking

Timeline

Retail Assistant

Spotlight
10.2024 - Current

MEDICAL SECRETARY

The Art Of Vein Care / Wollongong
01.2020 - Current

MEDICAL OFFICE RECEPTIONIST

Vascular Care Centre/Wollongong
04.2019 - 12.2019

MEDICAL OFFICE RECEPTIONIST

South Coast Vascular Laboratory/Wollongong
01.2011 - 04.2019

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Sharon DAWSON